Koushiga Mahendhiran
Chennai
Summary
Results-oriented technology professional with 10.5 years of experience, including 4 years in Dynamics 365 & Power Platform development and 2.5 years in Azure DevOps engineering. Strong track record delivering scalable solutions within the Dynamics 365 and Power
Platform ecosystems. I deliver enterprise-grade solutions across the Microsoft ecosystem.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dynamics 365 Developer|Power Platform|Azure DevOps
BNY
Chennai
06.2020 - Current
- Email-to-Case Routing & Automation: Implemented enterprise-level Email-to-Case automation using Cloud Flows, Plugins, Custom Actions, AI Builder, and ML REST APIs to automate Contact/Account resolution, in-app notifications, and case enrichment. Designed load-balanced orchestration (12 Flows) to bypass Power Automate limits and applied Unified Routing based on keywords, category classification, and metadata to improve SLA response time and accuracy.
- PCF Control – Transaction Lineage Visualization: Developed Angular-based PCF to deliver real-time transaction lineage visualization, integrating with Merlin API and CIM API, enabling auto-refresh and zoom-enabled graphs inside the Case form.
- Bulk In-App Notification Framework: Engineered a custom Dataverse notification framework using Azure Functions + Timer trigger to deliver queue-based notifications at scale, eliminating plugin timeout limits and improving queue responsiveness.
- Automated Case Category Classification: Built AI/ML-powered classification pipeline, processing inbound emails via Cloud Flows, invoking ML APIs, and auto-tagging category/subcategory for accurate queue routing and automation.
- AI-Driven Client News Feed: Integrated Eliza AI feed aggregation with Custom Page in Dynamics, exposing real-time client news insights for enhanced Account planning and stakeholder visibility.
- Azure DevOps ALM & Infrastructure Automation: Delivered multi-stage Azure DevOps CI/CD pipelines for Dynamics & Power Platform with automated testing, approvals, rollbacks, and artifact management. Automated Azure infrastructure provisioning using ARM Templates & Terraform, ensuring consistent, reusable, zero-downtime deployments.
Full Stack Developer
BNY
Chennai
10.2015 - 12.2019
- Client360 Centralized Survey & Support Tracking: Developed a Java Spring Boot + Angular dashboard for Client360 survey and support tracking, delivering role-based reporting and centralized analytics via Highcharts, automated through GitLab CI/CD deployment.
Education
Bachelor of Engineering - Computer Science
R.M.K Engineering College
Chennai03-2015
Skills
- Microsoft Dynamics 365 and Power Platform
- Customer service workspace
- Power Apps development
- Custom APIs and actions
- JavaScript and React
- PCF development
- FetchXML and OData integration
- XrmToolBox utilization
- CI/CD pipeline management
- Azure DevOps expertise
- Java and Spring Boot
- Angular and SQL
Certification
- Microsoft Certified : Microsoft Power Platform Functional Consultant (PL-200)
- Microsoft Certified : Designing and Implementing Microsoft DevOps Solutions (AZ-400)
Timeline
Dynamics 365 Developer|Power Platform|Azure DevOps
BNY
06.2020 - Current
Full Stack Developer
BNY
10.2015 - 12.2019
Bachelor of Engineering - Computer Science
R.M.K Engineering College