KOUSHIK BHATTACHARJEE
Summary
- Results-driven senior IT professional with over two decades of comprehensive expertise in managing multi-million-dollar global projects and shaping product strategy in collaboration with technical teams.
- A PMP certified leader known for delivering excellence through techno-functional consultancy, business expansion, and client engagement.
- Demonstrated expertise in delivering excellence through cutting-edge technology solutions, specializing in techno-functional consultancy.
- Adept at identifying and capitalizing on new business opportunities, leveraging market intelligence, and expanding business lines, with a decade-long onshore experience in the United States.
- Significant accomplishments include building, leading, and overseeing offshore project teams throughout the software development lifecycle, particularly in OpenVMS and Windows NT Product Engineering domains.
- Distinguished for orchestrating the Service Quality Optimization Project, a groundbreaking endeavor that made critical business information accessible online to both customers and internal stakeholders.
- Acknowledged for achieving a remarkable 25% year-on-year business growth while managing projects valued at $10 million.
- A goal-driven project leader, well-versed in steering the complete project lifecycle, encompassing planning, scheduling, scope management, activity sequencing, budget adherence, risk analysis, contingency planning, quality management, reporting, delivery, and signoffs.
- As a delivery anchor and customer-centric professional, known for devising strategic roadmaps to resolve core business challenges and elevate organizations to higher levels of profitability. Accomplished in introducing innovative technologies, implementing governance structures, and driving continuous process enhancements.
- A strategic leader with a keen focus on solutions, known for analytical thinking and an innovative decision-making approach. Proficient in creating a clear and compelling vision to achieve organizational goals.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
Work History
Service Delivery Manager
Hewlett Packard Enterprise
04.2020 - 10.2023
- Orchestrated the seamless delivery of an end-to-end solution for the Digital Census 2021 initiative, as well as the end-to-end deployment of Mobile Applications (Android & iOS) for the Civil Registration System (CRS)
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Managed life cycle replacement of hardware and software.
- Oversaw development and implementation of improvements to support network operations.
Senior Director - Technical
Interra Information Technologies
03.2019 - 04.2020
- Established a Center of Excellence for Level 2 Automation and Pioneered the creation of a Center of Excellence specializing in Transportation, System Migration, and e-Governance domains, starting from ground zero.
- Communicated regularly with customers concerning data exchange and technology integration.
- Coordinated secure system access of users to various department systems and platforms.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Liaised with other departments to minimize network interruptions and possible downtimes.
Chief Technical Officer
Smart Planet IT Solutions Pvt Ltd.
04.2018 - 03.2019
- Spearheaded the management of a workforce comprising 110 employees and took charge of overseeing all aspects of offshore software development and service activities.
- Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
- Managed company-level architecture, platform and data configuration processes and implementation protocols.
Director - Technical
Interra Information Technologies
03.2008 - 04.2018
- Established a Center of Excellence for Level 2 Automation and Pioneered the creation of a Center of Excellence specializing in Transportation, System Migration, and e-Governance domains, starting from ground zero.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Sr. Manager – India Operations
Stellar Corporation
07.2007 - 01.2008
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Consolidated vendors and renegotiated contracts to optimize costs.
Technical Manager
HP GlobalSoft Ltd.
01.2003 - 07.2007
- Developed suggestions for technical process improvements to optimize resources.
- Liaised between business and technology units to manage delivery schedules for applications.
- Finished projects up to 2 months ahead of schedule and as much as $110k under budget.
- Managed implementation of new technological improvements resulting in increased efficiency.
Project Leader
COMPAQ Computer Corporation
07.1998 - 01.2003
- Observed progress of each project, examined risks and coordinated contingency plans.
- Managed team meetings and discussed project's goals and objectives.
- Defined responsibilities, duties and roles of each team member.
- Provided ongoing cost and estimate analysis reporting and managed cost allocation.
System Software Engineer
Digital Equipment Corporation
04.1995 - 07.1998
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Represented software applications engineering team during large and complex development projects.
Education
Certification On Project Management Professional - Project Management
Project Management Institute
01.2023 - 06.2023
Certificate on “Introduction to Computational Thinking and Data Science” - Data Science
Massachusetts Institute of Technology
Boston, MA, USA 10.2015 - 12.2015
Two years Full Time Post Graduate Diploma in Computer Science (MCA) - Computer Science
Indian Statistical Institute
Kolkata 06.1991 - 07.1993
Bachelor of Science - Mathematics, Physics
Calcutta University
Kolkata 07.1985 - 03.1988
Skills
- Architected a Web-based application based on proof of concept: Java, Java Beans, JSP & JDBC for connecting the backend database (SQL Server)
- Architected Java interface using reflection API that invoked the supplied class dynamically in the JVM
- In-depth knowledge of JAVA, Net 35 frameworks, JavaScript, JTA, JNI, JSP, EJB, JDBC, C/C/C#, XML, XSLT, DHTML, Visual Basic, MS VSS, Crystal Reports, COBOL, Object Broker, SQL Server, Oracle 9i, Oracle 10gR2 on OpenVMS, Python and R
- Global Program Management
- IT Program & Project Governance
- Strategic Planning & Analytics
- Business Acquisition & Expansion
- Service Delivery Excellence
- Customer Success
- Technology Solutions
- Technology Transformation
- Techno-functional Consultancy
- Pre-Sales & Estimation
- Innovation driven Decision Making
- Client Relationship Management
- Business Process Reengineering
- Continuous Process Enhancements
- Risk Assessment & Mitigation Planning
- Annual Operations Planning
- CoE Development
- Cross Functional Collaboration
- Project Scoping & Budgeting
- Data Analytics
- Stakeholder Management
- Standard Operating Procedures
- Team Building & Leadership
- Performance Management
Key Deliverables
- Remedied and streamlined complex strategic and technical functions, optimizing them for a more efficient and cohesive business framework
- Incepted and executed high-end digital transformation initiatives, emphasizing techno-functional consultancy, analytics, advisory services, new product development, project management, business expansion, delivery excellence, and nurturing client relationships
- Successfully expanded the workforce to over 110 resources, aligning organizational capabilities with growth demands
- Provided adept leadership in managing technical projects and products from inception to fruition, ensuring alignment with internal and external objectives
- Oversaw various aspects, including new business development, accounts management, cost optimization, risk mitigation, scope management, time management, resource allocation, capacity planning, quality assurance, and change management
- Implemented value-added measures and drove continuous process enhancements
- Spearheaded business process reengineering efforts for improved operational efficiency
- Managed client engagement and relationship-building through techniques like Client Journey Mapping
- Effectively handled demand and release management, as well as stakeholder expectation management
- Facilitated pre-sales activities, encompassing RFP/RFQ/RFB responses, ROI calculations, customization of customer requirements, and proposal management
Timeline
Certification On Project Management Professional - Project Management
Project Management Institute
01.2023 - 06.2023
Service Delivery Manager
Hewlett Packard Enterprise
04.2020 - 10.2023
Senior Director - Technical
Interra Information Technologies
03.2019 - 04.2020
Chief Technical Officer
Smart Planet IT Solutions Pvt Ltd.
04.2018 - 03.2019
Certificate on “Introduction to Computational Thinking and Data Science” - Data Science
Massachusetts Institute of Technology
10.2015 - 12.2015
Director - Technical
Interra Information Technologies
03.2008 - 04.2018
Sr. Manager – India Operations
Stellar Corporation
07.2007 - 01.2008
Technical Manager
HP GlobalSoft Ltd.
01.2003 - 07.2007
Project Leader
COMPAQ Computer Corporation
07.1998 - 01.2003
System Software Engineer
Digital Equipment Corporation
04.1995 - 07.1998
Two years Full Time Post Graduate Diploma in Computer Science (MCA) - Computer Science
Indian Statistical Institute
06.1991 - 07.1993
Bachelor of Science - Mathematics, Physics
Calcutta University
07.1985 - 03.1988
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