KOUSHIK BHATTACHARJEE
DURGAPUR
Summary
Seasoned Product Support Manager with a comprehensive background in product lifecycle management and customer support. Possess substantial experience in identifying opportunities for product improvement, solving complex technical problems, and leading cross-functional teams. Known for strategic planning abilities, communication skills, and ability to maximize customer satisfaction levels. Previous work has consistently resulted in improved product quality and enhanced user experiences.
Overview
18
18
years of professional experience
Work History
Product Support Head
Tradewings Earthmovers JCB Dealers
Dhanbad
12.2023 - Current
- Managed and coordinated new releases and distribution of [Product and Parts Marketing].
- We achieved our Parts and Service monthly target 3CR.
- I have handled total team size 49 people.
- Selected for and completed sales leadership development program.
- Managed 5-8 key client accounts that in annual revenue.
- Provided personalized coaching for each team member to leverage their strengths and maximize results.
- Served as a key liaison between clients and internal stakeholders, maintaining strong relationships throughout project lifecycles.
- Last year I worked in the Site manager role and responsibility.
- Preventive maintenance and Major Parts Replacement plans for all machines like that - AGITETORS, CHARMEC, SPRAYMEC, MULTIMEC, UTILIFT and RBO. All types of machines.
- Maintain to machines relies as per ETR.
- Document and prepare daily progress reports and maintenance logs.
- Maintain workshop 5S.
- Improved Kaizen ideas.
- I used to attend wareroom meetings.
- Customer handling.
- Supervision and control of 28+ work forces in the two maintenance departments and the repair of equipment at site.
Deputy Manager-Services
Normet India
08.2022 - 10.2023
Asst. Maintenance Manager
SICAL LOGISTIC LIMITED, CCD GROUPOFCOMPANY
07.2019 - 07.2022
- Company Overview: Coal Mining has operating mines - The NCL Coal mine is an opencast commercial production in Coal Project.
- Supervise and lead all maintenance processes and operations.
- Handling Fleet of Komatsu grader GD555-5, Caterpillar grader 144k, Komatsu dozer.
- Coal Mining has operating mines - The NCL Coal mine is an opencast commercial production in Coal Project.
Senior Service Engineer
Inland Global Ltd.
West Africa
02.2018 - 03.2019
- Company Overview: Copper Manufacturing Plant is an unhedged, globally diversified producer of gold with eight operating mines in Africa, Congo, Peru and Africa.
- Manage project of moving from contract mining to owner mining with respect to maintenance issues which was carried out successfully without any loss of production or decline of equipment KPI's.
- Handling Fleet of 01 Komatsu grader GD535-5, 01 Caterpillar grader 140k and 03 Tata Hitachi excavators ZAXIS 470, 04 Jcb 432zx Loader, Voltas Forklifts 3 ton & 5 ton, Cranes.
- New and upgraded workshop facilities a new and improved warehouse facility for the underground mining area.
- Assist in the development of safety and risk assessments.
- Copper Manufacturing Plant is an unhedged, globally diversified producer of gold with eight operating mines in Africa, Congo, Peru and Africa.
Service Engineer
SANDVIK ASIA
03.2017 - 12.2017
- Company Overview: OEM-UNDERGROUND MAINTENANCE
- Troubleshooting, installation, maintenance, and repair on designated equipment.
- Maintaining daily communications with customers, to ensure resolution and proper follow-up.
- Directly to the Service Manager.
- OEM-UNDERGROUND MAINTENANCE
Service Representative
Larsen & Toubro Ltd.
Bhutan
08.2012 - 03.2017
- Company Overview: OEM
- Worked as site service engineer to look after L&T Komatsu machines at L&T ECC Site, Bhutan from August 2012 to Dec 2014.
- Maintenance and service support of Komatsu hydraulic equipment's.
- Maintenance & Attend breakdown of Komatsu Excavator PC450LS, PC 210, PC300, and KOMATSU 200.
- Failure analysis and reporting.
- OEM
Eastern Coalfield
Durgapur
01.2015 - 03.2017
- Company Overview: (COAL MINING, OPENCAST)
- Product improvement.
- Maintenance & Attend break down of Komatsu Excavator 210, PC300, KOMATSU 200, CK 300, and KOMATSU 1250.
- New machine commissioning.
- Failure pumps like hydraulic pumps, fuel pumps, injectors, and calibration in our workshop.
- Spares parts manage mental the site.
- Failure analysis reporting RCA.
- (COAL MINING, OPENCAST)
Junior Engineer
Jayshree Automobile India Pvt. Ltd.
03.2008 - 07.2012
- Company Overview: JCB Dealers
- Worked as a Jr. Service Engineer Heavy Product Hydraulic Machine-like that loader, excavator and attended to maintenance job, troubleshooting.
- Engine Maintenance (Engine oil and Filter change).
- Cylinder Overhauling.
- Hydraulic oil service.
- Swing motor Maintenance.
- Axle & Gearbox overhauling.
- JCB Dealers
Education
B.E - Mechanical
Eastern Institute of Professional Study
01.2024
Diploma in Automobile Engineering -
The George Telegraph Training Institute
01.2008
Class10th -
Bachelor Preparatory Program (BPP) -
INDIRAGANDHI NATIONAL OPEN UNIVERSITY
Skills
- Excel
- Word
- PowerPoint
- Team leadership
- Customer support
- Safety compliance
- Reliability
Languages
- English
- Hindi
- Bengali
Personal Information
Date of Birth: 01/17/85
Timeline
Product Support Head
Tradewings Earthmovers JCB Dealers
12.2023 - Current
Deputy Manager-Services
Normet India
08.2022 - 10.2023
Asst. Maintenance Manager
SICAL LOGISTIC LIMITED, CCD GROUPOFCOMPANY
07.2019 - 07.2022
Senior Service Engineer
Inland Global Ltd.
02.2018 - 03.2019
Service Engineer
SANDVIK ASIA
03.2017 - 12.2017
Eastern Coalfield
01.2015 - 03.2017
Service Representative
Larsen & Toubro Ltd.
08.2012 - 03.2017
Junior Engineer
Jayshree Automobile India Pvt. Ltd.
03.2008 - 07.2012
B.E - Mechanical
Eastern Institute of Professional Study
Diploma in Automobile Engineering -
The George Telegraph Training Institute
Class10th -
Bachelor Preparatory Program (BPP) -
INDIRAGANDHI NATIONAL OPEN UNIVERSITY
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