Koushik Bysani

• Managed the design of over 100 feature enhancements across the CCaaS platform, including Workforce Management features such as Time-Off Management, Forecast Creation, Schedule Creation for agents, and Schedule Exceptions—improving user experience, service efficiency, and security standards.
• Designed end-to-end product features, from concept development to high-fidelity prototypes, ensuring seamless user experiences.
• Worked closely with business leadership, product managers, engineers, and developers to align designs with business goals and data-driven insights.
• Collaborated one-on-one with customers to gather requirements and translate them into intuitive design solutions.
• Created interactive prototypes in various stages of fidelity to test usability of designs.
• Partnered with the development team to build applications from scratch, ensuring that the features are delivered on time 90% of the time within estimated timelines.
• Operated in an Agile environment, leading UX design initiatives across multiple applications, driving a 50% increase in user satisfaction by aligning customer needs with business objectives.

Clients: Apple, MBC, COMCAST, 3M (Neogen)

• Delivered end-to-end UX solutions for client projects, achieving a 95% project success rate, consistently hitting 100% monthly targets, and boosting customer retention by 25%.
• Worked closely with clients, developers, and product managers to gather actionable feedback, leading to multiple design iterations that enhanced user experience and product performance.
• Leveraged emerging design trends and data-driven insights to refine solutions and align them with business goals.

Project: CITADEL (Software Security Web Application)

• Led UX process from user Research to to high-fidelity prototypes, resulting in a 90% improvement in usability.
• Actively collected and integrated feedback from clients, developers, and product managers, refining designs through multiple iterations, and enhancing stakeholder alignment by 40%.
• Collaborated daily with other designers and development teams to ensure a scalable and interactive product.
• Utilized usability analytics and A/B testing to optimize design components and improve overall performance.

Project: MBC+ (OTT App & Web Design System)

• Designed an OTT application and a web-based design system that increased user engagement by 15%.
• Developed an Android self-care app tailored for Middle Eastern users, driving a 30% increase in adoption.
• Collected iterative feedback during the design process, integrating insights from UX research and stakeholder reviews to reduce onboarding friction by 20%, and drop-off rates by 10%.
• Collaborated with regional experts to ensure designs resonated culturally with target users.

Project: COMCAST – The Maximizer (Automated WiFi Testing Tool)

Crafted a web-based tool for automated Wi-Fi testing, boosting operational efficiency by 35%.

Partnered with engineering, UX, and visual design teams, while continuously gathering feedback from product managers and developers to streamline the design process.

Streamlined design handoffs to development teams, accelerating product launch cycles by 10%, and reducing post-launch support tickets by 15%.

Applications: SENBOS, SENFORCE.

SENBOS – Smart Parking Surveillance (Backend Web Application)

• Re-designed an end-to-end backend web application using in-depth user research, achieving a 95% project success rate.
• Developed detailed specifications for web application features using user flows, scenarios, and low- and high-fidelity wireframes, delivering interactive prototypes that improved usability by 25%.
• Collaborated with clients, product managers, and developers, collecting iterative feedback and driving 100% of monthly design targets.
• Communicated complex information clearly through visual hierarchy, typography, color theory, imagery and iconography.
• Developed and documented style guidelines for website content.

Senforce – Smart Parking Surveillance Application.

• Partnered with UX, Data Analytics, and Front-End teams to design a client-centric application, leading to a 15% improvement in usability.
• Embedded in a scrum team to deliver clear UX requirements, design guidance, and QA support.
• Conducted usability testing and gathered multiple rounds of feedback from developers and product managers, refining designs through several iterations.
• Achieved high team discussion ratings for effective collaboration and clear communication of the design vision.
• Mentored junior designers on best practices in UX and UI design principles.
• Participated in brainstorming sessions with cross-functional teams to explore innovative solutions.

Kaptain 11.

• Re-designed mobile and web gaming applications using robust UX research, resulting in a 95% success rate in meeting design objectives.
• Created comprehensive user flows, conducted both quantitative and qualitative research, and developed detailed wireframes and prototypes.
• Identified opportunities for improvement in existing systems using analytics tools.
• Performed usability testing with users to identify areas for improvement in product design.
• Developed research plans, questionnaires and surveys to collect qualitative data.
• Documented processes, guidelines, and best practices for future reference.
• Collaborated with clients and internal stakeholders, collecting actionable feedback from developers and product managers, leading to multiple successful design iterations.
• Successfully managed projects from initial concept through launch, contributing to a 25% increase in user engagement.

• Collaborated with the Design Manager and UX team to explore user research methods and effective client communication, achieving a 95% project success rate.
• Conducted market research and gathered quantitative and qualitative data via surveys and interviews, shaping information architecture and design concepts.
• Actively engaged in client and team feedback sessions, refining designs through multiple iterations to enhance the user experience.
• Had a team discussion for clear communication, and a strong user-centric approach.
• Developed and documented style guidelines for website content.
• Facilitated workshops with cross-functional teams in order to develop ideas together.
• Researched industry trends in digital media, technology, and web design best practices.
• Adapted other designers' concepts for commercial market.