KOUSHIK CHOWDHURY
REGIONAL OPERATION & DELIVERY EXECUTIVE.
Kolkata
Summary
Talented and motivated professional with 10.5 years of experience in leading operations, logistics and project management in supply chain management capacities. Strong strategic planner, problem solver and effective team leader committed to engaging new avenues to empower teams to execute projects delivering results and supporting revenue generating objectives. Open & clear communicator at all levels with demonstrated vision, leadership and supply chain operations expertise. Core Strengths - Project Management Vendor Negotiations Leadership/Communication skills Problem resolution Business operations organization Labor cost control Self motivated Result Driven
Overview
13
13
years of professional experience
Work History
Regional Operation Executive
TCI EXPRESS Ltd
Kolkata
02.2017 - Current
- Elevated on time delivery levels from 78 % to 84 %
- Improved B2C customer base by delivery management & increasing sales growth annually
- Manpower Management for the swift movement of HUB & SPOKE model
- Budgeting the expenditure of LMD by developing the associated based on pincode mapping
- Reduced the annual miles driven over the 1,800,000 , by implementing once a week delivery to low volume customers and improved delivery routing at all locations
- Led team of 75 associates 18 supervisors and 10 vendors
- Oversaw delivery of over 4000 units per day for last mile delivery
- Drove Process to evaluate , elevate and replace management staff
- Spearheaded delivery at LMD and reducing picking labor by 15% at first mile
- Reduced third party transportation spend by 75k Monthly
- Monitoring the SDD & priority delivery
- Monitored product movement from booking to Hubs till LMD (customer point)
- Developing new route , checking the mechanism of milk run movement to cover maximum touch points for delivery via developing new routes
- Controlling the direct & indirect cost via weight loss capping at H2H & H2B
- Vendor Onboarding via developing customize commercial against prevailing rates
- Developing new branches at the ODA locations via analyzing business opportunities & increasing the serviceability of the pin codes & adding more pin codes into the bucket
- Adharence of SL , Wekkly, MOM, YOY
- Branch Incharge for Last Mile Delivery
ECOM EXPRESS EAST PVT LTD
10.2015 - 02.2017
- In-bound & Out-Bound operations, looking after the vehicle deployment
- Loading and Unloading of Consignments, physical manifestation and tallying of Consignments, Training of fresh recruits and looking after the total Operations of the Ground Express Warehouse
- Looking after the operation part like maintaining records & details analyzing total service details
- Looking after customer service
- Monitoring Total cash, Office Account, Voucher checking, Security items & other audit related work
- Dealing with various daily operational work like dispatching of Delivery Associates
- Responsible for handling a team with high quality service, maintaining customer relationship
- Review & maintaining weekly MIS to cluster & circle
- Complain handling
- Ensure clarity of business objective among staff
- Review of office accounts
- Key customer relationship management & supervision of all high value customers
- Review branch operations report
- Branch Incharge
DTDC Express Ltd
12.2014 - 10.2015
- Smooth In-bound & Out-Bound operations
- Monitored after the vehicle deployment
- Loading and Unloading of Consignments, physical manifestation and tallying of Consignments
- Training of fresh recruits and looking after the total Operations of the Ground Express Warehouse
- Review of office accounts
- Review branch operations report.
Marketing / Operation Executive
Manappuram Finance ltd
Kolkata
07.2011 - 12.2014
- Monitoring Total cash, Office Account, NCD, Voucher checking, Charge Reversal, Account Modification ,Inventory, Security items & other audit related works
- Dealing with various daily operational work like dispatching account opening form Transfer, inspection of customer details regarding income tax
- Responsible for handling a team for cross sell with high quality service, maintaining customer relationship
- Acting as a financial advisor for various product & responsible for every jobs within office order
- Review & maintaining weekly MIS to cluster & circle
- Key customer relationship management & supervision of all high value customers
- Complain handling
Business Development Executive
VIRA INDUSTRY PVT LTD
09.2010 - 02.2011
- Looking after the operation part like maintaining records & details analyzing total service details
- Analyzing total earnings & expenses maintaining dealers
- Looking after customer service
- Involved in the warranty claims for various spares
Business Development Executive
M/S SHREE ADHYA TRADERS
Kolkata
01.2007 - 07.2008
- Responsible for industrial sales of small & medium organizations
- Looking after customer service
Education
Master of Business Administration - Marketing & HR
Management Institute Of Durgapur(MID)
Skills
Logisticsundefined
Timeline
Regional Operation Executive
TCI EXPRESS Ltd
02.2017 - Current
ECOM EXPRESS EAST PVT LTD
10.2015 - 02.2017
DTDC Express Ltd
12.2014 - 10.2015
Marketing / Operation Executive
Manappuram Finance ltd
07.2011 - 12.2014
Business Development Executive
VIRA INDUSTRY PVT LTD
09.2010 - 02.2011
Business Development Executive
M/S SHREE ADHYA TRADERS
01.2007 - 07.2008
Master of Business Administration - Marketing & HR
Management Institute Of Durgapur(MID)
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