Novels, Traveling, Sports
KOUSHIK DAS
Banker
Siliguri
Summary
I am an enthusiast workaholic. Targets do not taunt me, rather they tease me to be more tenacious. Challenges inspire me to champion my charm. I do not love sweets, as Success is the sweetest and I have only craving for the best. Having 10+ years of experience in the ever evolving Banking sector, I have well equipped myself for the modern dynamics of Banking and Finance Industry and seeking a senior position which suits my passion and dream as well as mission and vision of the organization.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Assistant General Manager
IDBI BANK LTD
Siliguri
06.2022 - Current
- Managed team schedule with eye for coverage needs and individual strengths.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Mentored and motivated team members to achieve challenging business goals.
Branch Manager
IDBI BANK LTD
Raghunathganj
12.2018 - 04.2022
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Generated financial and operational reports to assist management with business strategy.
- Resolved various issues impacting sales management and business operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
Relationship Manager
IDBI BANK LTD
Raiganj
09.2016 - 11.2018
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Assisted customers with opening accounts and signing up for new services.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Assistant Manager
IDBI BANK LTD
Surat
06.2012 - 09.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed strategy to increase sales and drive profits.
Postal Assistant
INDIA POST
Kolkata
01.2011 - 05.2012
Education
BTech - Textile Engineering
Govt College of Engineering And Textile Technology
Berhampore 09.2006 - 09.2010
Skills
Team leadership expertise
Accomplishments
- Supervised team of 20 staff members.
- Achieved branch targets through effectively helping with daily planning and meeting goals on regular basis.
Certification
Risk Management
Interests
Timeline
Assistant General Manager
IDBI BANK LTD
06.2022 - Current
Branch Manager
IDBI BANK LTD
12.2018 - 04.2022
Risk Management
08-2018
Relationship Manager
IDBI BANK LTD
09.2016 - 11.2018
CAIIB
07-2014
IRDA
05-2014
JAIIB
02-2014
Assistant Manager
IDBI BANK LTD
06.2012 - 09.2016
Postal Assistant
INDIA POST
01.2011 - 05.2012
BTech - Textile Engineering
Govt College of Engineering And Textile Technology
09.2006 - 09.2010
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