KOUSHIK DUTTA
Kolkata,West Bengal
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work History
Process Associate (Eon Back Office)
Tata Consultancy Services, Kolkata
Kolkata
2023.08 - Current
- Conducting data entry and producing reports/presentations
- Processing invoices and settlement of customer accounts
- Managing utility documents, including bills, data entry for further processing
- Processing large volume transactions operational accuracy and efficiency
- Handling back end transactions from utility and energy bills to accounts payable and invoice processing.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Process Associate (EDF Online Services
Tata Consultancy Services. Kolkata
Kolkata
2022.08 - 2023.08
- Handling customer queries on chat and Emails
- Educate current and potential customers with product and service information
- Identify and escalate priority issue to concern team
- Taking responsibilities to resolve complaints, provide appropriate solutions within a given time frame.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Prioritized initiatives to increase success rates of strategic projects.
Process Analyst
Premium Customer IT Services PVT.LTD. Kolkata
Kolkata
2020.11 - 2022.08
- Calling active and budding clients
- Obtaining and updating lists of individuals contact details
- Attending regular team meetings to clarify progress and performance related expectations
- Conducting each of your functions with the utmost respect.
- Increased customer satisfaction by implementing improved processes that addressed service delivery issues.
- Analyzed and documented company processes for executive leadership and suggested areas for improvement.
- Gathered documentation and created reports on assessed information.
LINE COOK
Taos ski valley, NM (U.S.A)
Taos, NM
2016.11 - 4 2017
- Cooking menu items in cooperation with rest of kitchen staff
- Maintaining hygiene and cleanliness of restaurant
- Manage food costing and inventory.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Kitchen Team Member
HOT STAR Co. L.L.C. Muscat (OMAN)
Muscat
2018.12 - 2020.04
- Create prep list for kitchen crew
- Maintain standards for food storage, rotation, quality and appearance
- Prepare foods to the specifications of the client
- Manage other employees in the kitchen.
- Increased overall productivity through effective communication and teamwork with fellow kitchen staff members.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Education
Bachelor of Science in Hospitality Management -
Bharathiar University
Tamil Nadu, India 2015.07 - 2018.04
Advanced Diploma in Hospitality Administration -
International Institute of Hotel Management
Kolkata, India 2015.07 - 2018.04
Higher Secondary in Commerce -
Central Model School (BKP)
Kolkata, India 2013.04 - 2015.04
Secondary Examination -
Army Public School
Kolkata, India 2009.04 - 2013.04
Skills
Hospitality Coordination & Operational Efficiency: Adept at coordinating with various departments to meet guest needs, improve their stay, manage food service operations, and ensure timely and accurate service during peak hours.
Team Leadership & Training: Demonstrated leadership in supervising food preparation, training staff, maintaining quality standards, managing inventory and procurement, and promoting a collaborative team environment to achieve operational efficiency.
Customer Service: Identifying, mapping, measuring and improving the workflows and activities that deliver value to clients and stakeholders. Its essential to provide quality services, so that the organization will optimize its performance and innovation.
Time Management: Prioritizing tasks based on their importance and urgency. Set time constraints to help you stay focused and efficient. Effective planning to take control of the day to day tasks, so that it gets completed within the allocated timeline.
Process Analysis
Timeline
Process Associate (Eon Back Office)
Tata Consultancy Services, Kolkata
2023.08 - Current
Process Associate (EDF Online Services
Tata Consultancy Services. Kolkata
2022.08 - 2023.08
Process Analyst
Premium Customer IT Services PVT.LTD. Kolkata
2020.11 - 2022.08
Kitchen Team Member
HOT STAR Co. L.L.C. Muscat (OMAN)
2018.12 - 2020.04
LINE COOK
Taos ski valley, NM (U.S.A)
2016.11 - 4 2017
Bachelor of Science in Hospitality Management -
Bharathiar University
2015.07 - 2018.04
Advanced Diploma in Hospitality Administration -
International Institute of Hotel Management
2015.07 - 2018.04
Higher Secondary in Commerce -
Central Model School (BKP)
2013.04 - 2015.04
Secondary Examination -
Army Public School
2009.04 - 2013.04
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