KOUSHIK GOWDA B
Bengaluru
Summary
At Trident Hyundai, I spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Leveraging strong leadership and customer relations skills, I optimized staffing and inventory, leading to a notable increase in repeat business and a reduction in customer complaints. My focus on safety and team performance consistently exceeded revenue targets, showcasing my ability to drive success in a fast-paced environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Automobile-service-manager
Trident Hyundai
08.2012 - Current
- Optimized labor hours by tracking technician efficiency metrics and making data-driven staffing adjustments as needed.
- Implemented inventory management system to optimize parts availability, minimizing delays in repair completion time.
- Maintained impeccable safety standards within the service bay area, reducing workplace accidents and promoting a safe work environment.
- Enhanced customer satisfaction by implementing efficient scheduling and resource allocation for service appointments.
- Increased repeat business by establishing strong relationships with customers through exceptional service and follow-up communication.
- Consistently met or exceeded monthly revenue targets through strategic upselling of additional services during routine maintenance appointments.
- Conducted regular performance reviews of service staff to identify areas of improvement, leading to higher employee retention rates and better overall team performance.
- Coordinated maintenance services on company fleet vehicles to reduce downtime and extend vehicle life span.
- Reduced customer complaints by proactively addressing issues and implementing corrective actions promptly.
Education
High School Diploma -
K S POLYTECHNIC
Bengaluru, India03-2012
Skills
- Team building capacity
- Strong leadership
- Customer satisfaction
- Customer relations
Certification
COMPLETED LEVEL 3 MANAGER TRAINING IN HYUNDAI
HOBBIES
PLAYING CRICKET
LISENTING MUSIC
TRAVELLING
Languages
KANNADA
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
Automobile-service-manager
Trident Hyundai
08.2012 - Current
High School Diploma -
K S POLYTECHNIC
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