Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Koushik Kavali
Open To Work

Koushik Kavali

IT servicedesk Engineer
Bangalore,KA

Summary

Dynamic IT Service Desk Engineer with expertise in Azure AD management and Microsoft Intune, successfully enhancing user access control and device compliance at Mavenir Systems. Proven ability to troubleshoot complex issues and automate processes using PowerShell, while delivering exceptional technical support and fostering user satisfaction.

Overview

7
7
years of professional experience

Work History

IT Service Desk Engineer

Mavenir Systems Pvt.Ltd
Bangalore
09.2022 - Current
  • Managed user access control across multiple cloud platforms using identity management tools such as Active Directory and Azure AD.
  • Configure, implement, and manage Azure AD tenants, synchronization with on-premises AD, and SSO integrations for cloud services (O365, SaaS apps).
  • Deploy and administer Microsoft Intune for mobile device and application management, including compliance and security policy enforcement.
  • Troubleshoot complex identity, authentication, and device enrollment issues using advanced tools and logs; drive root-cause analysis, and resolution.
  • Develop PowerShell scripts to automate bulk updates and system health checks.
  • Configure Azure AD profile sync to O365 from On-premise
  • Providing technical support to troubleshoot the devices that are out of Intune device compliance and making them compliant.
  • MAC-related installations and configurations.
  • Manage Active Directory and Exchange environments.
  • Creating an Azure virtual cloud PC and maintaining the details.
  • Managed user accounts in Active Directory and Azure AD Connector.

System Engineer

Protech Microsystems India Pvt.Ltd
Bangalore
05.2021 - Current
  • Company Overview: Client Organisation: Mavenir systems,Ltd
  • Installation, Configuration and troubleshooting of Desktops, Laptops & Servers.
  • Installation, Configuration and troubleshooting of windows 10, MAC OS and linux.
  • Configured Domain Controller, Verifying & Troubleshooting Active Directory Services.
  • Created new users & assign appropriate permission on objects in Active Directory.
  • Locking and unlocking the users in AD.
  • Configuring the Microsoft MFA setup and Company portal in user mobiles and laptop.
  • Access to Azure portal to check the user services like bitlocker and Intune.
  • Procuring the licenses for software’s and hardware accessories.
  • Resolving user issues regarding software, networking & hardware problems.
  • Installation, Configuration & troubleshooting of DNS and DHCP server.
  • Exchange server 2010 Installation, configuration, Administration & troubleshooting.
  • Maintain list of all User IDs, Groups & Mailbox ID.
  • Installation & Configuration of mails client like Ms-outlook.
  • Installation & configuration of Network & Local Printers.
  • Solved Virus & Spyware related problem, maintain & update Antivirus Software on Client Side.
  • Maintaining WI-FI Setup & connectivity.
  • Co-ordinate with service providers like Dell, HP, Lenovo and Dynabook for spares or any desktops, laptops related issues.
  • Maintaining the Inventory for desktops, laptops, printers, Servers & networking equipment’s.
  • System Backups & restoration.
  • Client Organisation: Mavenir systems,Ltd

System Support Engineer

Harter Corp
Bangalore
07.2018 - 01.2021
  • Installation, Configuration and troubleshooting of Desktops, Laptops & Servers.
  • Installation, Configuration and troubleshooting of windows XP, Windows Vista, Win 7.
  • Installation, Configuration and troubleshooting Windows2003, & Windows 2008 Server.
  • Configured Domain Controller, Verifying & Troubleshooting Active Directory Services.
  • Created new users & assign appropriate permission on objects in Active Directory.
  • Resolving user issues regarding software, networking & hardware problems.
  • Installation, Configuration & troubleshooting of DNS and DHCP server.
  • Exchange server 2010 Installation, configuration, Administration & troubleshooting.
  • Maintain list of all User IDs, Groups & Mailbox ID.
  • Installation & Configuration of mail clients like outlook Express, Ms-outlook.
  • Installation & configuration of Network & Local Printers.
  • Solved Virus & Spyware related problem, maintain & update Antivirus Software on Client Side.
  • Maintaining WI-FI Setup & connectivity.
  • Co-ordinate with service providers like IBM, Dell & HP for spares or any desktops, laptops, printers & Servers related issues.
  • Maintaining IT Monthly Report of the organization.
  • Maintaining the Inventory for desktops, laptops, printers, Servers & networking equipment’s.
  • System Backups & restoration.
  • Solved customer problem remotely & going on site.
  • Managed internal office Network.

Education

B.Tech - Mechanical Engineering

DBS Instutute of Technology
Nellore

Intermediate - M.P.C

Narayan junior college
Nellore

SSC -

Gomathy International School
Nellore

Skills

  • Azure AD management
  • Microsoft Intune
  • Device troubleshooting
  • Technical support
  • User account management
  • System installations
  • Network configuration
  • Hardware support
  • Asset management
  • Backup and recovery
  • Device compliance management
  • Azure administration
  • PowerShell scripting

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteHybrid

Salary Range

₹45000/yr - ₹200000/yr

Timeline

IT Service Desk Engineer

Mavenir Systems Pvt.Ltd
09.2022 - Current

System Engineer

Protech Microsystems India Pvt.Ltd
05.2021 - Current

System Support Engineer

Harter Corp
07.2018 - 01.2021

B.Tech - Mechanical Engineering

DBS Instutute of Technology

Intermediate - M.P.C

Narayan junior college

SSC -

Gomathy International School

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Koushik KavaliIT servicedesk Engineer