Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
Koushik Lahoti
Customer Relationship Executive
Hyderabad ,Telangana
Summary
Overview
4
years of professional experience
3
Languages
Work History
Asian Paints Limited Hyderabad, Telangana
Customer Relationship Executive
07.2023 - Current
Job overview
- Increased customer satisfaction through efficient handling of inquiries, complaints, and concerns.
- Implemented CRM software to streamline communication processes with clients for improved interaction quality.
- Continuously updated knowledge on industry trends and competitors'' offerings to maintain a competitive edge in the marketplace.
- Managed a portfolio of key accounts, ensuring optimal levels of service delivery and maintaining long-term relationships.
- Maximized team efficiency by implementing workflow improvements aimed at enhancing overall productivity levels.
- Conducted regular follow-ups with customers to ensure the highest level of satisfaction and address any potential issues proactively.
- Spearheaded cross-selling initiatives that led to increased upselling opportunities among existing clientele.
- Enhanced customer loyalty by consistently delivering personalized service experiences tailored to individual preferences.
- Assisted in the development of new marketing strategies to boost sales and revenue. Optimized internal processes related to billing, documentation management, and reporting systems, ensuring smooth operations throughout the organization.
- Facilitated timely response to customer inquiries through effective coordination with internal departments and external partners.
- Collaborated with cross-functional teams to ensure seamless delivery of tailored solutions for each client''s needs.
- Responded proactively and positively to rapid change.
Inani Interior SolutionsHyderabad
Customer Support Associate
12.2020 - Current
Job overview
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Education
Chaitanya Deemed To Be University Hanamkonda
Bachelor Of Business Administration - 72%
06.2017 - 2020.04
University Overview
Little Flower Junior CollegeHyderabad
Intermediate from MEC - 67 %
06.2015 - 2017.05
University Overview
St.peters Public SchoolHanamkonda
SSC - 8.5 GPA
01.2004 - 2015.04
University Overview
Skills
EXCEL
Additional Information
Additional Information
- Father's Name : Shyam Sunder Lahoti
- Date of Birth : 26-Nov-1999
- Nationality : Indian
Timeline
Customer Relationship Executive
Asian Paints Limited
07.2023 - Current
Customer Support Associate
Inani Interior Solutions
12.2020 - Current
Chaitanya Deemed To Be University
Bachelor Of Business Administration - 72%
06.2017 - 2020.04
Little Flower Junior College
Intermediate from MEC - 67 %
06.2015 - 2017.05
St.peters Public School
SSC - 8.5 GPA
01.2004 - 2015.04
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