KOUSHIK MONDAL
612/23 A.G COLONY HABRA
Summary
Adept at crisis management and strategic planning, I significantly enhanced customer satisfaction and profitability at GGP DRUGS LLP. With a strong background in operations and team leadership, my market analysis skills informed key business decisions, driving growth in challenging environments.
Overview
6
6
years of professional experience
Work History
Senior Manager
GGP DRUGS LLP
KOLKATA
01.2025 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Facilitated team meetings and workshops to align on goals and strategies.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Leadership role in planning annual budgets for each department based on forecasted sales volumes.
- Developed and implemented strategic business plans to drive growth and profitability.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
Senior Manager
DASHAM MEDICARE PVT LTD
KOLKATA
05.2019 - 12.2024
- Resolved customer inquiries and complaints requiring management-level escalation.
- Facilitated team meetings and workshops to align on goals and strategies.
- Directed market research and analysis to identify trends and inform business decisions.
- Developed and implemented strategic business plans to drive growth and profitability.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
Education
Bachelor of Arts - Arts Education
BANIPUR BANINIKETAN HIGH SCHOOL
HABRA08-2009
Skills
- Crisis management
- Strategic planning
- Customer satisfaction
- Market analysis
- Team leadership
- Customer relationship management
- Logistics operations management
- Operations planning
- Operations management
Timeline
Senior Manager
GGP DRUGS LLP
01.2025 - Current
Senior Manager
DASHAM MEDICARE PVT LTD
05.2019 - 12.2024
Bachelor of Arts - Arts Education
BANIPUR BANINIKETAN HIGH SCHOOL
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