Koushiki Pain
Bankura
Summary
Detail-oriented and highly analytical professional with expertise in AML/KYC compliance, chargeback management, transaction monitoring, and business analysis. Skilled in implementing and maintaining robust AML frameworks, performing due diligence (CDD/EDD), and identifying suspicious activities to ensure compliance with regulatory standards such as FATCA, OFAC, and FinCEN. Experienced in managing chargeback processes, resolving disputes, and mitigating financial risks through fraud detection and analysis. Proficient in transaction monitoring systems, with strong data analysis capabilities and a proven track record of optimizing workflows and enhancing operational efficiency.
Highly skilled professional specializing in AML/KYC compliance, chargebackmanagement, and transaction monitoring, with a proven track record of enhancingoperational efficiency and mitigating financial risks. Expert in leveraging data analysisand regulatory knowledge to optimize workflows and ensure compliance with standardssuch as FATCA, OFAC, and FinCEN. Demonstrates strong proficiency in managingcomplex processes and implementing effective solutions to prevent fraud.
Overview
4
4
years of professional experience
Work History
AML/KYC Analyst(Transaction Monitoring)
Genpact India
Gurgaon
04.2024 - 11.2024
- Conducted market research to identify potential opportunities for new product development.
- Analyzed customer data to determine trends in purchasing behavior.
- Built predictive models supporting key business choices.
- As an AML KYC Analyst, I specialize in identifying and mitigating financial crime risks by conducting thorough customer due diligence (CDD), enhanced due diligence (EDD), and transaction monitoring processes. I ensure compliance with regulatory frameworks and company policies to detect and prevent money laundering, terrorist financing, and other illicit financial activities. My responsibilities include analyzing customer profiles, verifying identities, assessing risk levels, and reviewing suspicious activities.
- I am proficient in using advanced AML systems to monitor transactions for anomalies, investigate potentially fraudulent activities, and prepare Suspicious Activity Reports (SARs) when necessary. My expertise also extends to managing compliance documentation, ensuring adherence to global regulations such as the Financial Action Task Force (FATF) guidelines, and continuously improving internal processes for risk mitigation and fraud prevention.
- As an experienced AML, KYC, and Transaction Monitoring Analyst with a strong foundation in business analysis, I have successfully integrated regulatory compliance processes with business requirements to enhance financial crime risk management. My role involves conducting comprehensive customer due diligence (CDD) and enhanced due diligence (EDD) to ensure that all clients meet regulatory standards and that any potential risks are accurately assessed and mitigated.
- Key Responsibilities: 1) Know Your Customer (KYC) Compliance 2)Transaction Monitoring 3)AML Investigations 4)Business Analysis Integration
- By combining my knowledge of AML and KYC regulations with business analysis techniques, I ensure the implementation of efficient, compliant processes that safeguard the organization against financial crimes while supporting business growth and regulatory adherence.
Transaction Monitoring Analyst
EXL service India
Gurgaon
11.2023 - 03.2024
- Reviewed and monitored large-scale customer transactions for potential money laundering activity.
- Analyzed suspicious transaction patterns to detect any fraudulent activities.
- Identified, investigated and reported on suspicious financial activity to the relevant authorities.
- Investigated alerts generated by automated monitoring systems and took necessary action as required.
- Collaborated with other departments such as Compliance, Risk Management and Legal teams to investigate any suspicious activity found during reviews or investigations.
- Evaluated customer account information against known watch lists or sanctions lists provided by government agencies.
- Used Excel pivot tables, charts and reports to break down and analyze information.
- Monitored risk assessments and assessed validity using industry-specific methods.
- Acquired risk-related data from external and internal resources.
- Specialization: Virtual Desktop Infrastructure (VDI) Management : Citrix VDI Environment Management: Specialized in managing and optimizing virtual desktop environments through Citrix, ensuring seamless user experience and operational efficiency in a virtualized infrastructure.
- Transaction Monitoring & Investigation: Conduct real-time surveillance and analysis of financial transactions to detect and prevent fraudulent or suspicious activities in compliance with regulatory requirements and company policies.
Transaction Risk Investigator
Amazon India
Bangalore
11.2020 - 07.2023
- Conducted investigations into suspicious transactions to identify and mitigate risk.
- Analyzed customer data, transaction information, and other relevant documents for potential fraud.
- Collaborated with internal teams such as legal, compliance, and operations to ensure accurate investigation results.
- Monitored customer accounts for any unusual or suspicious activity.
- Developed investigative strategies to detect fraudulent activities in a timely manner.
- Developed procedures and protocols for investigating high-risk transactions.
- Maintained an up-to-date understanding of anti-money laundering regulations.
- Worked with banks to reduce losses and process chargeback claims.
- Utilized data and technology to implement new methods to prevent fraud and company risk.
- Resolved escalated cases and communicated results with customers.
- As a Transaction Risk Investigator and Chargeback Specialist, I am responsible for identifying, investigating, and resolving transaction-related issues, including chargebacks, fraud, and other financial crime activities. I work closely with various teams to assess, mitigate, and prevent risks associated with card-not-present (CNP) transactions, merchant disputes, and fraud detection, while ensuring compliance with financial crime prevention regulations such as Anti-Money Laundering (AML) and Payment Card Industry Data Security Standards (PCI DSS).
- Review and analyze high-risk transactions, including credit card chargebacks, refund disputes, and potential fraudulent activity, using advanced transaction monitoring tools and fraud detection systems.
- Investigate transaction patterns, customer behaviors, and account histories to identify and mitigate fraudulent or suspicious activities, ensuring compliance with AML regulations and internal policies.
- Collaborate with payment processors, merchants, and customers to resolve disputes, ensuring appropriate documentation and evidence is collected to support fraud prevention measures.
- Oversee the end-to-end chargeback process, including transaction review, customer interaction, evidence submission, and resolution, adhering to payment network guidelines (e.g., Visa, MasterCard) and industry standards.
- Conduct root cause analysis of chargebacks to identify recurring issues and implement corrective actions to reduce chargeback ratios and improve operational efficiency.
- Work with merchant accounts to develop strategies for chargeback prevention, minimizing the financial impact on the business while ensuring customer satisfaction.
- Monitor and analyze transactional data for patterns of suspicious activity that could indicate money laundering, card fraud, or other financial crimes, escalating cases to the appropriate teams for further investigation.
- Collaborate with AML compliance teams to ensure that all relevant transaction monitoring and chargeback cases comply with legal and regulatory requirements.
- Work closely with risk management, compliance, and legal teams to implement strategies for preventing fraud and financial crimes, ensuring alignment with company policies and industry regulations.
Education
Associate of Applied Science - Electronic Engineering
IES MADE EASY (GATE) 2019-2020
Kolkata 01-2020
Bachelor of Technology - Electronics And Instrumentation Engineering
Dr BC Roy Engineering College
Durgapur 08-2019
Associate of Applied Science - Operations of Electricity Generation
Damodar Valley Corporation(DVC)
Mejia Thermal Power Station(MTPS)04-2019
Associate of Science - Industrial Automation With PLC & SCADA
IDTR(Indo Danish Tool Room)MSME Technology Centre
Jamshedpur 01-2018
H.S - Science
Mission Girls High School
Bankura 06-2015
Skills
- Comprehensive knowledge of AML laws, KYC regulations, and financial crime prevention
- Proficient in Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) processes
- Strong research and analytical skills for identifying risks and suspicious activities
- Familiarity with regulatory frameworks such as FATCA, FinCEN, and OFAC
- Excellent report writing and documentation skills
- Attention to detail and ability to handle confidential data
- Ability to detect and report suspicious activities in line with AML/CTF policies
- Knowledge of fraud detection methodologies and financial crime typologies
- Strong data analysis and risk assessment skills
- Experience with regulatory reporting (eg, SAR filings)
- Familiarity with banking operations and payment systems
- Problem-solving skills to handle complex cases
- Strong organizational and multitasking abilities
- Requirement gathering and documentation through techniques like use cases, user stories, or flowcharts
- Expertise in process mapping and workflow optimization
- Comprehensive knowledge of chargeback processes and card network rules (eg, Visa, Mastercard)
- Expertise in dispute resolution and evidence submission
- Experience with payment systems, gateways, and acquiring/issuing banks
- Strong understanding of fraud prevention and detection strategies
- Attention to detail in analyzing transaction patterns and anomalies
- Proficiency in chargeback management tools and systems
- Familiarity with PCI-DSS compliance and data security protocols
- Proficiency in fraud detection tools and risk monitoring systems
- Strong knowledge of risk assessment methodologies and fraud typologies
- Experience investigating high-risk transactions and patterns
- Familiarity with regulatory compliance related to fraud and AML/CTF
- Analytical mindset with the ability to assess and mitigate potential risks
- Proficient in SQL and Excel for data manipulation and analysis
- Excellent decision-making and problem-solving skills
- Attention to detail and ability to manage sensitive information
- Basic introduction of python (certified from IIT Bombay)
- Preventing money laundering for Global and API 2021 and 2022 certified by Amazoncom
- Microsoft Office, Excel, Outlook
Languages
English
Advanced
C1
Bengali
Proficient
C2
Hindi
Proficient
C2
Curricular activities
- Fun activity organizer and hosting at Amazon.
- Achieved certificate of appreciation for social service from central government. (Swachh Bharat Mission)
- Bengali poem recitation(District level winner)
- Successfully completed 4 years of vocal music course and achieved certifications from govt registered institution.
- Achieved certificate of merit during school.
Timeline
AML/KYC Analyst(Transaction Monitoring)
Genpact India
04.2024 - 11.2024
Transaction Monitoring Analyst
EXL service India
11.2023 - 03.2024
Transaction Risk Investigator
Amazon India
11.2020 - 07.2023
Associate of Applied Science - Electronic Engineering
IES MADE EASY (GATE) 2019-2020
Bachelor of Technology - Electronics And Instrumentation Engineering
Dr BC Roy Engineering College
Associate of Applied Science - Operations of Electricity Generation
Damodar Valley Corporation(DVC)
Associate of Science - Industrial Automation With PLC & SCADA
IDTR(Indo Danish Tool Room)MSME Technology Centre
H.S - Science
Mission Girls High School