KOUSHIK VIJJAPARAPU
Hyderabad
Summary
Dynamic Financial Crime Investigator with HSBC, adept at uncovering multi-million dollar laundering schemes and enhancing AML workflows. Proven expertise in data analysis and risk assessment, coupled with strong communication skills. Achieved a 25% reduction in investigation turnaround time, driving efficiency and compliance in high-stakes environments.
Overview
6
6
years of professional experience
Work History
FINANCIAL CRIME INVESTIGATOR
HSBC
04.2025 - Current
- Led high-profile investigations that uncovered multi-million dollar laundering activities.
- Streamlined AML investigation workflows by collaborating with internal teams, resulting in much efficient case resolution within time.
- Collaborated effectively with senior management to streamline processes and successfully reducing the TAT for investigations from 60 days to 45 days.
CSA - UKCC
HSBC
Hyderabad
09.2023 - 04.2025
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions efficiently using banking software systems.
- Provided feedback to management on customer service improvements needed.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
TECHNICAL SUPPORT ASSOCIATE
TECH MAHINDRA
01.2023 - 08.2023
- Joined as Senior Technical Support Associate for Verizon Connect process.
- Handled Business Customers and provided Technical Support to Fleet Managers.
- Assisted New Hire batches with Floor Support and handled Escalation e-mails from the client.
HEAD OFFICE ESCALATIONS
AMAZON
10.2019 - 06.2022
- Joined as a Customer Support Executive for Amazon UK.
- Promoted as an SME within 5 months and supported 5 batches as SME.
- Promoted to Head Office Escalations by August 2020.
- Supported L2 agents with Resource Assistance and Concession assistance.
Education
MASTER OF BUSINESS ADMINISTRATION - Business Analytics
AMITY UNIVERSITY ONLINE
07-2026
MECHANICAL ENGINEERING - Hyderabad
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
Hyderabad09-2018
High School Diploma - Hyderabad
BOARD OF INTERMEDIATE EDUCATION
Hyderabad07-2014
High School Diploma - Hyderabad
SECONDARY SCHOOL EDUCATION
Hyderabad07-2012
Skills
- Financial reporting
- Detailed report writing
- Risk analysis
- Due diligence
- Microsoft Office Suite
- Excel and Word proficiency
- Data analysis and reporting
- Advanced functions and formulas
- Pivot tables expertise
- Salesforce CRM functionalities
- AML, KYC, and CDD compliance
- Video and photo editing
- Poster and logo design
Projects
- HSBC, Project DRA, Part of the pilot batch for the DRA (Dynamic Risk Assessment) an AI-powered initiative, contributing to early testing, evaluation, and implementation improvements before its full rollout.
- Tech Mahindra, Project Verizon Connect, Onboarded the client and got certified to be one of the trainers as Technical support for Verizon Connect process.
- Amazon, Project DX-UK, Apart from regular job duties, was part of DX-UK to identify the risks and mitigate flagged accounts.
Personal Hobbies
- Running
- Reading Books
- Driving & Riding
- Aqua-Scaping
Beyond Academics
- NMDC Hyderabad Marathon, Finisher at NMDC Hyderabad Half-Marathon
- Institute of Student Engineering, Board member, Organized various events and workshops and trained over 5000+ students on Entrepreneurship.
- Vedefi Pvt Ltd, Chief Operating Officer, Played a key role in VEDEFI partnering with various Universities and Colleges.
Languages
English
Proficient (C2)
C2
Telugu
Native
Native
Hindi
Advanced (C1)
C1
German
Beginner (A1)
A1
Timeline
FINANCIAL CRIME INVESTIGATOR
HSBC
04.2025 - Current
CSA - UKCC
HSBC
09.2023 - 04.2025
TECHNICAL SUPPORT ASSOCIATE
TECH MAHINDRA
01.2023 - 08.2023
HEAD OFFICE ESCALATIONS
AMAZON
10.2019 - 06.2022
MASTER OF BUSINESS ADMINISTRATION - Business Analytics
AMITY UNIVERSITY ONLINE
MECHANICAL ENGINEERING - Hyderabad
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
High School Diploma - Hyderabad
BOARD OF INTERMEDIATE EDUCATION
High School Diploma - Hyderabad
SECONDARY SCHOOL EDUCATION