Kousiga R
Salem
Summary
Energetic Customer Care Representative known for high productivity and efficient task completion, previously at Tonhuate. Leveraged strong verbal communication and active listening to achieve 95% customer satisfaction. Skilled in collaboration and technical troubleshooting, enhancing service processes. Expert in handling inbound and outbound calls, online requests, and emails, with good problem-solving, multitasking, and research abilities. Proven ability to manage stress and time effectively, ensuring efficient resolution of inquiries and fostering positive client relationships.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
tonhuate
BANGALORE RURAL
08.2023 - 03.2024
- Managed customer inquiries through phone and email.
- Resolved issues by collaborating with team members.
- Assisted customers with product information and troubleshooting.
- Provided feedback to improve service processes and policies.
- Maintained a positive attitude during high-volume calls.
- Followed up with customers to ensure satisfaction and support.
- Answered customer inquiries over the phone and via email.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Teacher
periyar primary school
Salem
04.2022 - 06.2023
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Developed and implemented lesson plans based on curriculum objectives.
Education
Master of English (M.A) -
Bharathidasan university
Trichy01.2024
Bachelor of English (B.A) -
PSGR Krishnammal College for Women
Coimbatore01.2018
Skills
- Verbal and Written Communication
- Inbound and Outbound Calling
- Customer Handling & Empathy
- Basic Troubleshooting (Technical Awareness)
- First Call Resolution
- Active Listening
- Time and Stress Management
- Collaboration with Tech Teams
Languages
English (Fluent), Tamil (Native)
Projects
Customer Service Fundamentals – Coursera, Gained insights into customer expectations and handling tough interactions., Learned techniques for maintaining professionalism during phone support., Mock Call Handling Practice – College Training Workshop, Participated in mock customer service role-plays., Trained in English fluency, call scripts, and rapport building.
Availability & Location Preference
- Willing to work night shifts
- Preferred location: Salem.
Languages
Tamil
First Language
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Customer Care Representative
tonhuate
08.2023 - 03.2024
Teacher
periyar primary school
04.2022 - 06.2023
Master of English (M.A) -
Bharathidasan university
Bachelor of English (B.A) -
PSGR Krishnammal College for Women
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