Pradeep Rawat
Summary
Dynamic Learning & Development professional with 14 years of expertise in driving talent, leadership, and organizational development across global firms like BCG and IHG. Proven track record in designing impactful leadership journeys, modern digital learning solutions, and high-impact onboarding programs. Skilled in stakeholder engagement, learning analytics, and change enablement, with a passion for building future-ready leaders and creating measurable business impact through learning.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Consultant - L&D
Inter Continental Hotels Group (IHG)
06.2025 - Current
- Design and deliver end-to-end learning programs aligned with business priorities, enhancing employee capability and engagement.
- Partner with business leaders to identify skill gaps and implement targeted training interventions that improve performance outcomes.
- Develop and curate training content, including e-learning modules, facilitator guides, and blended learning journeys incorporating gamification and modern tools.
- Lead leadership development initiatives, including workshops, webinars, and experiential programs, to build future-ready leaders.
- Measure training effectiveness through participation, feedback, and ROI metrics; propose and execute improvements for greater impact.
- Collaborate with senior stakeholders to design talent and leadership strategies, aligning development interventions with organizational goals.
- Mentor and support junior trainers and coordinators, ensuring flawless delivery of high-quality learning experiences.
- Leverage industry trends and innovations in L&D and leadership development (AR/VR, digital learning) to keep programs contemporary and impactful.
Global L&D Specialist
Boston Consulting Group (BCG)
12.2021 - 06.2025
- Managed global L&D programs for senior leaders across BCG consulting practice areas.
- Analyzed training needs and designed comprehensive learning solutions tailored to business requirements.
- Monitored training trends and introduced enhancements to e-learning platforms and methodologies.
- Ensured effective delivery of training programs, while evaluating and adopting innovative methodologies.
- Utilized analytical tools such as Alteryx and Tableau to derive insights and improve training outcomes.
- Evaluated program effectiveness through participant feedback and performance metrics, driving continuous improvement.
- Partnered with SMEs to design timely and relevant self-paced and live virtual learning modules.
- Conducted retrospectives with facilitators and project teams, gathering insights and implementing improvements to optimize future sessions.
Senior Trainer
FIS Global Services
06.2020 - 12.2021
- Delivered soft skills training programs for client-facing employees, enhancing communication and professional effectiveness.
- Designed and facilitated training content using instructional design principles (ADDIE) to ensure structured and impactful learning.
- Created customized learning solutions tailored to diverse workforce needs and learning styles.
- Managed onboarding for new hire batches through the Learning Management System (LMS), ensuring seamless coordination with stakeholders.
- Mentored and supported junior trainers, fostering capability building and professional growth within the team.
- Developed lesson plans, reference materials, and video-based teaching aids to enhance learning engagement.
- Designed assessment tools to track learner progress and demonstrate program success.
- Implemented structured feedback mechanisms to measure the long-term effectiveness of training interventions.
- Partnered with SMEs to curate and design comprehensive training materials aligned with business objectives.
Trainer-Subject Matter Expert
BT Global Business
Gurgaon
07.2015 - 04.2020
- Monitored and reported trainee progress, introducing new learning tools to meet individual needs.
- Applied the ADDIE methodology to design and implement effective training programs.
- Analyzed team performance and identified opportunities for additional skill development.
- Developed training content using Articulate 360 for a variety of learning modules.
- Managed external training vendors and negotiated contracts to enhance learning capabilities.
- Coached employees on best practices and provided constructive feedback to support professional growth.
- Designed and executed training plans aligned with departmental needs and objectives.
- Delivered engaging presentations to drive learning and knowledge retention among diverse audiences.
Jr. Product Support Engineer
HCL Technologies
Noida
01.2014 - 07.2015
- Analyzed customer inquiry trends and provided feedback to improve product design, documentation, and overall user experience.
- Streamlined support processes and championed a customer-first culture, leading to higher satisfaction and efficiency.
- Collaborated with cross-functional teams to resolve complex issues and contributed user insights to new product development.
- Created knowledge base resources, FAQs, and training materials to improve self-service, reduce support tickets, and drive product adoption.
Associate
EXL Services
noida
07.2012 - 12.2013
- Built and maintained strong client relationships through timely follow-ups, clear communication, and effective issue resolution.
- Drove process improvement initiatives that enhanced operational efficiency while upholding quality standards.
- Led training sessions for new employees, ensuring smooth onboarding and alignment with company culture and workflows.
Education
MBA - Human Resources Development
NMIMS
Online06-2025
B.Com - Accounts & Business Managment
HNBGU
Regular04-2011
Computer Diploma: 'O' Level - Computer And Information Systems
NIELIT
Uttarakhand03-2011
Senior Secondary - Commerce
GPIC - Uttarakhand Board
New Tehri04-2008
High School Diploma -
TBPIC - Uttaranchal Board
New Tehri03-2006
Skills
- eadership & Soft Skills Development
- Virtual & Hybrid Learning Facilitation
- Organizational Development & Change Enablement
- Instructional Design & E-Learning Development
- Learning Management Systems (LMS/LXP)
- Adult Learning & Modern Learning Theories (70-20-10, Microlearning)
- Learning Analytics & Impact Measurement
- Training Needs Analysis & Capability Mapping
- Curriculum & Learning Journey Design
- Content & Resource Development
Timeline
Consultant - L&D
Inter Continental Hotels Group (IHG)
06.2025 - Current
Global L&D Specialist
Boston Consulting Group (BCG)
12.2021 - 06.2025
Senior Trainer
FIS Global Services
06.2020 - 12.2021
Trainer-Subject Matter Expert
BT Global Business
07.2015 - 04.2020
Jr. Product Support Engineer
HCL Technologies
01.2014 - 07.2015
Associate
EXL Services
07.2012 - 12.2013
MBA - Human Resources Development
NMIMS
B.Com - Accounts & Business Managment
HNBGU
Computer Diploma: 'O' Level - Computer And Information Systems
NIELIT
Senior Secondary - Commerce
GPIC - Uttarakhand Board
High School Diploma -
TBPIC - Uttaranchal Board
Certification
Active Life Member of Indian Society of Training and Development (ISTD)