Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Kovil Khanna

Kovil Khanna

Patiala

Overview

9
9
years of professional experience

Work History

Senior Associate

Amazon India
12.2021 - 12.2023
  • Efficiently handle and respond to employee queries from Amazon employees in the US and UK, ensuring timely and accurate resolution while using integrated software tools like Dali, Panorama and CEM
  • Took ownership of query resolution and consistently achieved individual performance metrics
  • Holistic Case Management for Disability, leave services and Central time keeping
  • Consistently followed defined processes, delivering high-quality results with integrity, discretion, and utmost data privacy for sensitive information

Campaign Associate

State Elections, Punjab
Punjab
12.2021 - 02.2022

Client Sales Supervisor

Robins Automotive
Toronto
09.2019 - 03.2021
  • Develop and maintain strong business partnerships with all external partners and clients
  • Strategize and implement new sale campaigns and customer service plans across the business
  • Reporting of all client service records and complaints every quarter and develop action points to elevate service quality provided to the clients
  • Consistently met monthly individual and team sales targets while devising and implementing strategic promotion to drive outlet sales growth

Intern

Adventure Canada
Mississauga
01.2020 - 04.2020

Events & Catering Executive

University of Toronto (Hart House)
Toronto
07.2017 - 05.2018
  • Proficiently planned, organized, and executed events at Hart House, University of Toronto ensuring timely fulfillments of all client's event requirements
  • Effectively managed vendor relationships for all Hart House events, while maintaining comprehensive venue inventory records, including items belonging to the venue and those brought by clients
  • Set up of the venue according to the blueprints and smooth execution of the operations of the event
  • Creating and providing event wrap up reports on every event to key stakeholders

Sales Consultant

Zara Fashions Store
Toronto
09.2016 - 12.2016

Customer Consultant

The Body Shop
Toronto
05.2015 - 01.2016
  • Proactively driving store sales through innovative merchandising ideas and promotions, while building and maintaining lasting customer relationships
  • Additionally, suggested effective communication channels to promote the new product range to clients

Education

Bachelor of Arts - Humanities / Social Science

Indira Gandhi National University
Delhi
07.2022

Degree - Hospitality & tourism management

George Brown University
Toronto, Canada
12.2020

Skills

  • Proficient in Microsoft Word
  • Case management
  • Data privacy
  • Client relations
  • Software tools
  • Event coordination
  • Conflict resolution
  • Customer service
  • Time management
  • Relationship building
  • Attention to detail
  • PowerPoint
  • Excel
  • Public speaking
  • Presentation
  • Google Docs
  • Research
  • Content analysis
  • Data analytics
  • Sales strategies
  • Report generation
  • Performance metrics

Hobbies and Interests

  • House Staging
  • Fashion
  • Travelling
  • Meditation

Timeline

Senior Associate

Amazon India
12.2021 - 12.2023

Campaign Associate

State Elections, Punjab
12.2021 - 02.2022

Intern

Adventure Canada
01.2020 - 04.2020

Client Sales Supervisor

Robins Automotive
09.2019 - 03.2021

Events & Catering Executive

University of Toronto (Hart House)
07.2017 - 05.2018

Sales Consultant

Zara Fashions Store
09.2016 - 12.2016

Customer Consultant

The Body Shop
05.2015 - 01.2016

Bachelor of Arts - Humanities / Social Science

Indira Gandhi National University

Degree - Hospitality & tourism management

George Brown University

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Kovil Khanna