Kowsalya Korumilli

AIP-CCM DevOps Support - Project

• Expertise in identifying technical issues and finding effective solutions, including using debugging and diagnostic tools.
• working in cross-functional teams and collaborating with developers, engineers, and business stakeholders.
• Ability to train and support end-users, ensuring they can effectively use technology solutions.

AIP-CCM DevOps Support - Project

• Proficient in incident management and resolution of infrastructure issues, ensuring minimal downtime and swift restoration of services.
• Skilled in handling Azure cost management issues, including cost optimization and resource monitoring to prevent potential billing issues.
• Expertise in retriggering pipelines to ensure seamless workflow.
• Regularly connect with clients to understand and resolve issues promptly, maintaining strong customer relationships and ensuring customer satisfaction.
• Advanced skills in debugging system bugs and conducting root cause analysis (RCA) to identify and resolve defects swiftly.
• Create comprehensive troubleshooting guides and documented procedures for resolving newly identified system problems, enhancing operational efficiency.
• Lead daily team meetings to discuss work progress, allocate tasks, and ensure alignment with project goals and timelines.
• Manage Microsoft S500 customers with high-priority issues, ensuring they receive prompt and effective support.
• Efficiently handle severity-2 cases based on monitoring insights, ensuring timely issue resolution and minimizing impact on operations.
• Monitor system performance and implement proactive measures to ensure high system reliability and uptime.
• Deep understanding of cloud platforms like Azure, including provisioning, deployment, and maintenance of cloud-based services and applications.
• Expertise in conducting root cause analysis to address recurring technical issues and prevent future occurrences.
• Focus on automating manual processes and identifying opportunities for optimization in system management and workflow.
• Understanding of security practices and compliance requirements, ensuring systems meet necessary standards and policies.
• Address production issues by modifying code based on customer requirements and client confirmation, ensuring timely updates and alignment with business needs.
• Create task items and bugs to track and resolve UX issues or performance lags in the system, ensuring seamless user experiences and system efficiency.
• Actively tag and categorize tickets to monitor and analyze ticket volume, tracking the number of support requests received per month for performance metrics and reporting.

• Completed comprehensive training in SQL for database management, querying, and optimization, as well as Azure Data Factory (ADF) for building, managing, and orchestrating data workflows, enabling efficient data integration and transformation processes.
• Gaining hands-on experience in incident management, troubleshooting technical issues, and collaborating with senior engineers to resolve system problems efficiently.
• Monitoring system performance under guidance, identifying potential issues, and learning how to escalate critical issues to senior engineers for timely resolution.
• Learning how to debug issues and troubleshoot problems in applications and systems under the supervision of senior team members.
• Actively participating in team meetings and working alongside senior engineers to learn best practices, providing assistance in resolving technical issues.
• Managing and categorizing support tickets, ensuring timely resolution of issues while learning how to prioritize tickets based on severity and business needs.