Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Internal Audit - Assistant Manager
Khazana Jewellery Private Limited
Chennai
11.2021 - Current
Sales Executive (Nov 21 to Sep 22)
Guided customers in selecting jewelry pieces aligned with personal preferences and style.
Educated clients on features, materials, and care instructions for products.
Managed inventory by tracking stock levels and restocking displays promptly.
Maintained visual displays to elevate product presentation and enhance store aesthetics.
Resolved customer inquiries and concerns, ensuring satisfaction during visits.
Collaborated with team members to enhance overall customer service experience.
Prepared daily sales reports for management review and strategic planning.
Organized promotional events to attract new customers and increase sales revenue.
Internal Audit (Oct 22 to present)
Stock Audit :
Audit: Conducted physical stock audits of gold, diamonds, and precious stones, ensuring accuracy with system records (weight, karat, and purity).
Verified purity, weight, and hallmarking compliance of inventory as per BIS and company standards.
Monitored stock movements across showrooms, workshops, and vaults, ensuring adherence to security protocols.
Inventory & Loss Control : Identified stock discrepancies (losses & excess) and reported anomalies with documented justifications.
Recommended and implemented control measures to minimize wastage, theft, and misplacement of high-value itemSystem Knowledge & Reportings.
Documentation & Compliance : Maintained accurate records of stock audit findings including tagging mismatches, design code errors, and valuation variances.
System Knowledge & Reporting : Proficient in handling Jewello software for inventory tracking and report generation.
Generated and analyzed stock aging, movement, and dead stock reports to support sales and procurement decisions.
Key Achievements : Reduced inventory mismatch instances through rigorous audit trails and SOP improvements.
Played a key role in successful completion of year-end audits with zero major stock discrepancies.
Admin Audit :
Audit & Compliance: Conducted comprehensive quarterly admin audits, ensuring compliance with company policies, operational efficiency and risk mitigation.
Stock & Asset Management: Verified godown and gift stock, ensuring physical stock accuracy with SWAN and Jewello records, and tracking inward, outward, and transit materials.
Asset Maintenance & Preventive Care: Assessed and reported abnormalities in critical assets (DG, AC, UPS, security systems, HVAC, weighing scales, and lighting fixtures), ensuring preventive maintenance under AMC contracts.
HR & Payroll Audits: Conducted payroll attendance verification, ensuring alignment between manual attendance records and I-App software for accurate salary processing.
Statutory Compliance: Ensured timely updates and accuracy of statutory registers, including wages, leave, and equal remuneration records, in accordance with HR policies.
Security & Surveillance Oversight: Audited CCTV backups, security registers, showroom shutter operations, and security guard compliance, ensuring adherence to company safety protocols.
Showroom & Facility Inspections: Monitored showroom ambiance, hygiene, grooming standards, and uniform distribution, ensuring compliance with corporate standards.
Housekeeping & Facility Maintenance: Oversaw cleaning and maintenance audits for restrooms, pantry, guest houses, parking areas, water purifiers, and air conditioning units, ensuring a well-maintained workplace.
Audit Reporting & Process Improvements: Prepared detailed audit reports, highlighted key findings, recommended corrective actions, and followed up to ensure compliance and process optimization.