Kowsalya Devi Korumilli
Hyderabad
Summary
Starting in a support role, I gained valuable insights into user pain points and the importance of creating smooth, impactful experiences. As my role evolved, I took on development tasks, contributing to building and optimizing applications while solving real-world issues. With this blend of user-centric problem-solving and technical expertise, I'm now ready to transition fully into a development role, focusing on creating innovative solutions that enhance user experience.
Overview
4
4
years of professional experience
Work History
Senior Systems Engineer
Infosys
Hyderabad
03.2023 - Current
- Balanced support and retriggering pipelines and managing high-priority S500 customer issues.
- Efficiently handle Customer reported and Live site Incidents based on monitoring insights, ensuring timely issue resolution and minimizing impact on operations.
- Designed and implemented ticket tagging systems to analyze trends and improve team performance metrics.
- Expertise in identifying technical issues and finding effective solutions, including using debugging and diagnostic tools.
- Actively collaborated with teams to identify and resolve user pain points, contributing to enhanced user experiences.
Systems Engineer
Infosys
Hyderabad
06.2021 - 03.2023
- Completed comprehensive training in SQL for database management, querying, and optimization, as well as Azure Data Factory (ADF) for building, managing, and orchestrating data workflows, enabling efficient data integration and transformation processes.
- Gaining hands-on experience in incident management, troubleshooting technical issues, and collaborating with senior engineers to resolve system problems efficiently.
Education
Master of Computer Applications - Computer Applications
Nannayya University
01.2020
Bachelor of Computer Science - Computers
Ln. G.V Rao Modern Degree College
Ramachandrapuram06-2018
Skills
- Data Visualization: Power BI -Designed reports to analyze user data, improving experience and usability
- Database Management: SQL - Expertise in querying databases, resolving complex data issues, and ensuring seamless data workflows
- DevOps Tools: Azure DevOps pipelines, debugging, and diagnostic toolds for managing and optimizing workflows
Languages
English, Telugu, Hindi
Accomplishments
- Star of the month: For active participation and received the Client appreciation.
Timeline
Senior Systems Engineer
Infosys
03.2023 - Current
Systems Engineer
Infosys
06.2021 - 03.2023
Master of Computer Applications - Computer Applications
Nannayya University
Bachelor of Computer Science - Computers
Ln. G.V Rao Modern Degree College
Similar Profiles
Ved ShuklaVed Shukla
Senior System Engineer at InfosysSenior System Engineer at Infosys
ASMITA KULKARNIASMITA KULKARNI
Consultant at InfosysConsultant at Infosys
Akshat YadavAkshat Yadav
Technology Lead-US at InfosysTechnology Lead-US at Infosys