Kowsalya M
ERODE
Summary
Resourceful Customer Relations Executive known for completing tasks efficiently and productively. Possess specialized skills in conflict resolution, customer satisfaction analysis, and CRM software management. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive outcomes in client interactions. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Relations Executive
ANAMALAIS TOYOTA
Erode
06.2023 - 04.2025
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Developed customer relations strategies to ensure customer satisfaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Supervised team of customer service and front-line personnel, resolving escalated issues and determining appropriate solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Master of Science - Computational Science
Sri Vasavi Collage(SFW)
Erode04-2023
Bachelor of Science - Computer Science
Sri Vasavi Collage
Erode04-2021
High School Diploma -
Govt.Girls Hr Sec School
Bhavani04-2018
Skills
- Customer relations
- Team management
- Customer satisfaction
- Customer feedback
Languages
Tamil
First Language
English
Advanced (C1)
C1
Certification
- Packages Known : MS-Office, Adobe Photoshop 7
- Languages Known : C, C++, Java, Python
- Platform Used : Windows XP, Windows 7,8 and 10
Affiliations
- Serviced in NSS for two years
- Designing using photoshop
AREA OF INTEREST
- Designing
- Editing
- Programming
Timeline
Customer Relations Executive
ANAMALAIS TOYOTA
06.2023 - 04.2025
Master of Science - Computational Science
Sri Vasavi Collage(SFW)
Bachelor of Science - Computer Science
Sri Vasavi Collage
High School Diploma -
Govt.Girls Hr Sec School
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