Koyel Barman
Patient Care Coordinator
Bangalore
Summary
Dynamic Patient Care Coordinator at Manipal Hospital with a proven track record in enhancing continuity of care through effective interdepartmental collaboration and strategic planning. Skilled in process improvements and patient education, I streamline communication and ensure accurate billing, significantly reducing errors while fostering strong relationships with patients and healthcare providers.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Manipal Hospital
01.2021 - Current
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
Education
BBA - Bachelor of Business Administration
Manipal University
JaipurSkills
Strategic planning
Case management
Healthcare operations
Monitoring tools
Interdepartmental collaboration
Scheduling
Documentation
Organizational skills
Proficient in Software
Multitasking ability
Decision making
Patient education
Database coordination
Payment collection
Appointment Scheduling
Document filing
Relationship building
Verbal and written communication
Organizational standards
Timeline
Patient Care Coordinator
Manipal Hospital
01.2021 - Current
BBA - Bachelor of Business Administration
Manipal University