Koyel Mukherjee
Kolkata
Summary
Dynamic Cabin Services Director with extensive experience at Qatar Airways, excelling in crew resource management and problem-solving. Proven track record in enhancing service delivery through effective training programs and performance evaluations. Extensive experience in managing in-flight services and delivering top-notch passenger satisfaction. Known for fostering strong team collaboration and consistently achieving operational excellence. Reliable and adaptable, with expertise in safety protocols and customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cabin Services Director
Qatar Airways
Qatar
01.2013 - 04.2025
- Led cabin crew operations, ensuring compliance with safety regulations and service standards.
- Developed training programs for cabin crew, enhancing service delivery and operational efficiency.
- Managed challenging situations, resolving passenger issues promptly and professionally.
- Trained new cabin crew members, passing on valuable expertise and strong work ethic.
- Conducted regular performance evaluations of cabin crew, identifying areas for improvement and implementing corrective actions.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Lead Cabin Attendant
Indigo Airlines
Kolkata
06.2011 - 12.2012
- Supervised cabin crew to ensure compliance with safety protocols and service standards.
- Collaborated with ground staff to streamline boarding processes and minimize delays.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Collaborated with other departments, such as catering and maintenance, to ensure seamless integration of services for a superior passenger experience.
- Trained and mentored new attendants to enhance performance and customer satisfaction.
Cabin Crew Incharge
Kingfisher Airlines
Bombay
09.2006 - 06.2011
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Care Associate
Flurys Cafe
Kolkata, India
05.2005 - 03.2006
- Streamlined communication between kitchen staff and front-of-house team for efficient service flow.
- Analyzed paperwork to verify completeness and eligibility for requested products and services.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Delivered prompt service to prioritize customer needs.
Education
Aviation And Hospitality Course -
Frankfinn Institute of Airhostess Training
05-2005
Higher Secondary Education -
Ushangini Balika Vidyalaya
Kolkata, India07-2003
Secondary Education -
ST . Anthony High School
Kolkata05-2001
Skills
- Calm under pressure
- Crew resource management
- Team management
- Cross-cultural awareness
- Problem-solving
- Adaptability and flexibility
Certification
Senior Leadership Excellence Program
Leadership Excellence Program
Customer First Workshop
Premium Service Excellence Program
WSET level 1 certified from London
Timeline
Cabin Services Director
Qatar Airways
01.2013 - 04.2025
Lead Cabin Attendant
Indigo Airlines
06.2011 - 12.2012
Cabin Crew Incharge
Kingfisher Airlines
09.2006 - 06.2011
Customer Care Associate
Flurys Cafe
05.2005 - 03.2006
Aviation And Hospitality Course -
Frankfinn Institute of Airhostess Training
Higher Secondary Education -
Ushangini Balika Vidyalaya
Secondary Education -
ST . Anthony High School