K.P. HEMA SEKHAR
ITIS
Chennai
Summary
Managed IT Service / Data Center Operations by providing vision and guidance on long-term Infrastructure growth and record of achievements. Sufficient experience in managing infrastructure operations with an aim to accomplish corporate plans & goals successfully. Prudent, disciplined & self-motivated with proven abilities in team management and customer relationship management. Ensure project requirements are captured, scope and deliveries on time, weekly status tracker on progress and review if challenges / slippage then highlight risk and set action plans against it. Managed 5 strategic data Centers and 411 – Remote Datacenters across globe.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Assistant Consultant
TATA Consultancy Services Ltd
04.2020 - Current
- Handling tickets for incident, change, and Service request
- Analysis of cabling and spare requirement as per the client requirement.
- Vendor coordination based on the change, service request and incident.
- Report on the status of Equipment, including lights on and status or colour of lights, cables connected and condition of cables.
- Collecting datacenter filled forms from field engineer and submitted to OSS team for arranging access
- Material Handling for SDC datacenters
- Rack Utilization reports prepared on a daily basis.
- Commissioning and decommissioning request – Capturing Evidence from SDC OSS team
- Inbound and Outbound request – Information collected from requestor to create the ticket from vendor portal.
- Stock availability reports.
- Handling RFS task- Co ordinating with ABB IS team for evidence closure.
- Responsible for managing the lifecycle of hardware models right from their introduction to their retirement
- Processing RMAs (Return Material Authorizations)
- Updating the Configuration Management Database (CMDB)
- Processing Asset disposal requests
- New project assignment Requests – Pre-requisites spare and cable requirement - engaging OSS team to get the information on the type of cable required, to calculate the length and quantity and spare required. Based on the OSS feedback team will provide the necessary information to the requestor for procurement process and follow up till closure
- Project: ABB
Assistant Consultant
TATA Consultancy Services Ltd
05.2014 - 02.2020
- Handling PC Life Cycle related queries and issues.
- Responsible for managing the lifecycle of hardware and software models right from their introduction to their retirement
- Involved in Technical evaluation, technical troubleshooting, overall project management, problem solving.
- Maintain inventory of deployed devices and assist users in placing new orders (via ARIBA & HP B2B tool) and deploy new PCs on request/requirement.
- Manage hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
- Manage inventory of PC assets, including dependencies and attributes, making sure that modifications, withdrawals, and additions of existing ones are correctly recorded
- Generate and distribute various reports, including compliance reports on current assets and their status
- Manage onsite field engineers across all 3 regions (APAC, EMEA and AMS) and third-party vendors to resolve the issue faced by the client.
- Project: Agilent Technologies
Assistant Manager
TATA Consultancy Services Ltd
07.2008 - 03.2014
- Provided Quality Control and Assurance for all iterative steps within the migration, including management of resolutions
- Managed client expectations to promote a positive result
- To ensure that the team members get necessary training for new features
- Involved in all surveys related to Audience measurement to provide exact feedback to clients
- Project: Nielsen
Associate
Citigroup Global Services
06.2007 - 07.2008
- Perform RCA testing for NAOT
- Monitoring RCSA outbound dialer calls
- Quality Checking
- Attending training and ensure all modules are covered
- Prepare and circulate training minutes
- Awareness of Citigroup policies like RCSA, COB, Fraud
- Upload required data into a database called SharePoint
- Communication with clients
Process Executive
TRYARC INDIA
08.2006 - 04.2007
- Worked in closing department (imaging) of US based mortgage-funding company named NOREDTAPE funding.
- Handling Home Loan Submission Packages
- Analyze Documents
- Upload documents to respective departments like UW/AM/FNDR
- Processing of mortgage conditions
- Communication with clients
Education
M.Sc. - Computer Science
Sri Venkateswara University
Tirupati, A.P.01-2003
Skills
Expertise in implementing cost saving measures to manage project at optimal cost
Prepare plans for development and installation of data Center according to present and future requirements
Monitor all hardware products and ensure compliance with Data Center standards and systems
Monitor all activities related to analysis and implement all data Center plans
Supervise designing and evaluation of all server systems according to measurement of process
Perform troubleshoot on data Center, identify issues, and assist in timely resolution of same
Coordinate with IT, enhancement and business teams and develop strategies to ensure achievement of data Center capacity
Reinforce, develop, and improve best practices around weekly tasks, monthly tasks, and reporting
Lead Service Delivery & Operations improvement projects
Service Level Management (Productivity, Quality, Timeliness)
Certification
ITIL Version- 4
Key Focus Areas
- Datacenter Operation activities
- Datacenter Facility management
- End user computing-Procurement
Timeline
Assistant Consultant
TATA Consultancy Services Ltd
04.2020 - Current
Assistant Consultant
TATA Consultancy Services Ltd
05.2014 - 02.2020
Assistant Manager
TATA Consultancy Services Ltd
07.2008 - 03.2014
Associate
Citigroup Global Services
06.2007 - 07.2008
Process Executive
TRYARC INDIA
08.2006 - 04.2007
M.Sc. - Computer Science
Sri Venkateswara University