Pooja Kumari
Software Engineer | Technical Support Engineer 1
Bengaluru
Summary
An Computer Science graduate having 3+ years of experience in
IT industry with a proven track record including experience in Java code and assisting customers with various product-related issues
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Technical Support Engineer - 1
PowerSchool India Pvt. Ltd
07.2021 - 07.2023
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Created SQL scripts and pull request on GitHub to perform tasks such as deleting duplicate data within the school or District as per the client's request.
- Took the cases from Tier 1 outside their level of support.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed root cause analysis of reported issues to enact corrections.
- Assist the client through salesforce via email.
- Create tickets in JIRA such as GD(General Defect) and CloudOps to keep track of the issue.
Associate Software Engineer
JMR Infotech Pvt. Ltd
07.2019 - 02.2021
- Expertise in Core Java, Spring MVC & JPA, Hibernate, web-Services(REST), Jasper reports, Thymeleaf, HTML, and JavaScript.
- Worked for SPN (Sathapana Bank- Cambodia)- Profitto web-based application.
- Checked configuration files and logs to uncover root causes of problems.
- Reviewed code and debugged errors to improve performance.
- Performed unit testing, system testing and integration testing.
- Wrote, modified and maintained software documentation and specifications.
- Completed hands-on configuration and custom development of Jasper reports, using advanced queries to achieve reporting requirements, within performance constraints.
- Worked with microservices.
- Participated in requirements gathering and design development meetings.
Intern-Android Developer
Prakyath Applications Pvt. Ltd.
01.2019 - 03.2019
- Implemented features for the VishUMoney application using Java, and Kotlin.
- Wrote elegant, self-documenting code, easy to read and adapt for other developers.
- Unit-test code for robustness, including edge cases, usability, and general reliability.
- Developed UI screen of the application.
- Integrated the Google Mobile Ads SDK into the application such as Banner, Interstitial, Native, and Rewarded.
- Integrated Firebase SDK for saving and retrieving data.
- Worked on bug fixing and improving application performance.
Education
B.Tech - Computer Science & Engineering
New Horizon College Of Engineering
08.2016 - 04.2019
Diploma - Computer Science & Engineering
Sahakari Vidya Kendra Polytechnic
07.2013 - 04.2016
Skills
Root cause analysis
Application support
Salesforce, JIRA
Forward planning and strategic thinking
MySQL/Oracle
Android studio - Kotlin, Java
Java, spring MVC & JPA REST(web services)
GitHub
Software Debugging
Bug tracking
Customer service expert
Web Design
HTML
CSS
Code debugging
Accomplishments
- Developed and implemented Jaspersoft reports for the Sathapana project.
- Completed SQL Bootcamp.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Technical Support Engineer - 1
PowerSchool India Pvt. Ltd
07.2021 - 07.2023
Associate Software Engineer
JMR Infotech Pvt. Ltd
07.2019 - 02.2021
Intern-Android Developer
Prakyath Applications Pvt. Ltd.
01.2019 - 03.2019
B.Tech - Computer Science & Engineering
New Horizon College Of Engineering
08.2016 - 04.2019
Diploma - Computer Science & Engineering
Sahakari Vidya Kendra Polytechnic
07.2013 - 04.2016