An Computer Science graduate having 3+ years of experience in
IT industry with a proven track record including experience in Java code and assisting customers with various product-related issues
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Technical Support Engineer - 1
PowerSchool India Pvt. Ltd
2021.07 - 2023.07
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Created SQL scripts and pull request on GitHub to perform tasks such as deleting duplicate data within the school or District as per the client's request.
Took the cases from Tier 1 outside their level of support.
Explained technical information in clear terms to promote better understanding for non-technical users.
Performed root cause analysis of reported issues to enact corrections.
Assist the client through salesforce via email.
Create tickets in JIRA such as GD(General Defect) and CloudOps to keep track of the issue.
Associate Software Engineer
JMR Infotech Pvt. Ltd
2019.07 - 2021.02
Expertise in Core Java, Spring MVC & JPA, Hibernate, web-Services(REST), Jasper reports, Thymeleaf, HTML, and JavaScript.
Worked for SPN (Sathapana Bank- Cambodia)- Profitto web-based application.
Checked configuration files and logs to uncover root causes of problems.
Reviewed code and debugged errors to improve performance.
Performed unit testing, system testing and integration testing.
Wrote, modified and maintained software documentation and specifications.
Completed hands-on configuration and custom development of Jasper reports, using advanced queries to achieve reporting requirements, within performance constraints.
Worked with microservices.
Participated in requirements gathering and design development meetings.
Intern-Android Developer
Prakyath Applications Pvt. Ltd.
2019.01 - 2019.03
Implemented features for the VishUMoney application using Java, and Kotlin.
Wrote elegant, self-documenting code, easy to read and adapt for other developers.
Unit-test code for robustness, including edge cases, usability, and general reliability.
Developed UI screen of the application.
Integrated the Google Mobile Ads SDK into the application such as Banner, Interstitial, Native, and Rewarded.
Integrated Firebase SDK for saving and retrieving data.
Worked on bug fixing and improving application performance.
Education
B.Tech - Computer Science & Engineering
New Horizon College Of Engineering
2016.08 - 2019.04
Diploma - Computer Science & Engineering
Sahakari Vidya Kendra Polytechnic
2013.07 - 2016.04
Skills
Root cause analysis
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Accomplishments
Developed and implemented Jaspersoft reports for the Sathapana project.
Completed SQL Bootcamp.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Technical Support Engineer - 1
PowerSchool India Pvt. Ltd
2021.07 - 2023.07
Associate Software Engineer
JMR Infotech Pvt. Ltd
2019.07 - 2021.02
Intern-Android Developer
Prakyath Applications Pvt. Ltd.
2019.01 - 2019.03
B.Tech - Computer Science & Engineering
New Horizon College Of Engineering
2016.08 - 2019.04
Diploma - Computer Science & Engineering
Sahakari Vidya Kendra Polytechnic
2013.07 - 2016.04
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