KP RANJITH KUMAR

As a part of Audit support team, we assist, engagement teams with monitoring and communication of the budget, bill schedules and work in process.

• Has accountability for a large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy.
• Prepared the Business plan for the aligned market & assist leadership teams with resourcing plans.
• Expanded the growth of business from 30 thousand hours to 90 thousand hours within a period of 3 years by penetrating the different engagement opportunities.
• Preparing Budget & Forecast reports by analyzing and monitor costs against budget.
• Develops action plans to address roadblocks or issues affecting business.
• Oversaw change management duties during new business process onboarding, reducing productivity interruptions.
• Holds ultimate responsibility for the operational performance of the team, ensuring that service levels are met and key process metrics are under control.
• Responsible for workforce planning and cost saving decisions, such as outsourcing, hiring, and temporary staffing.
• Efficiently handling the team of 50 members for Engagement and Project support.
• Observed and evaluated day to day operations of teams and collaborated with other teams to increase efficiency.
• Managed schedules accepted time off requests and found coverage for short falls.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Served as liaison, facilitating communication between management and associates.
• Responsible for setting and monitoring annual performance plans, coaching, and career development of Staffs/Seniors & TL’s.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Designed work plans in alignment with stakeholder requirements.
• Improved customer satisfaction rating from 3 to 3.8 out of 4.
• Was an active member of EY Panels including AMS - Automation & Innovation Committee, AMS – Interview Committee and AMS – ECS Selection Committee.
• Promoted from Team Lead 2 to Asst Manager in February 2022.

• Assigned tasks to lower-level personnel based on qualifications and skills set.
• Worked varied hours to meet seasonal and business needs. Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
• Trained and supported new team members, maintaining culture of collaboration.
• Managed customer relations through effective communication and helpful interactions.
• Created Innovative solutions to satisfy Client/Engagement specific requirements by implementing tools using Advanced Excel / VBA-Macros / Power BI.
• Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
• Piloted process modernization efforts to evaluate and replace legacy protocols with more efficient methods.
• Promoted from Senior 3 to Team Lead on October 2020.

Successfully excelled in various roles such as Process Associate, Process Trainer, Quality Analyst and delivered high volumes of files with keen eye on quality.

QC Team (July 2013 to October 2014):

• Auditing the entire Foreclosure Process and provide feedback/recommendation to management based on the firm’s/processor’s performance.
• Met month-end reporting objectives and deadlines.

Bankruptcy (October 2014 to September 2016):

• Working on the Closure part of entire Bankruptcy cases. Handling Discharge/Dismissal/Relief granted audits.
• Acted as a SME and handled Team Escalations on behalf of Team Lead.
• Identified modifications to processes and procedures that would promote better efficiency.

Achieved BPS - Star Performer award for the month of July 2014 and May 2016.

Promoted from Process Associate to Senior Process Associate in April 2016.

New Merchant& Merchant Operations:

• Creating Merchant IDs and ordering terminals for new merchants/existing merchants. Adding/removing of functions from existing terminals and handling team lead mails that need immediate attention.
• Prepared accurate business documents / SOPs for customer and business needs.
• Participated in cross-functional team-building activities.
• Cleared T-100 certification course in Banking.