K P SATHEESHA

Heading a team of seven Relationship Managers. Managing a portfolio liability book of 600 crores for a high-net-worth client base. I am responsible for driving a team of Imperia and Preferred Relationship Managers to meet the assigned targets in Liabilities (CASA and TD), Retail and Wholesale Assets, RTFx, TPP, and Investments. Ensure the Income, Liability, Asset, and Customer Engagement Parameters are met. The bank's compliance and hygiene parameters are upheld, and customer satisfaction is paramount.

Key objectives as Relationship Banking Head (RBH):
• Sales and contact planning, and revenue generation
• Tracking and monitoring of customer engagement, customer experience, and RM performance
• Team management, review, and support.

Core Responsibilities

Strategy & P&L Management

• Maintains the Profit and Loss statement and Balance Sheet for the branch.
• Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank.
• Sustained revenue generation for the branch through cross-selling of TPP, RA, and BB products.
• Liabilities mobilization through CASA portfolio growth in the branch catchment.

Performance Management

• Tracks and monitors daily productivity and book movement of the branch.
• Partner with the HCM business partner for a periodic review of the performance of executives in the branch, and identify training needs if required.

People Management

• Monitors and enables the achievement of goals and key performance indicators for direct reports, and ensures effective implementation of the performance management process in the section.
• Develops talent within the team by providing guidance, ongoing feedback, coaching, and development opportunities to individuals to enable the achievement of the defined goals.

Risk and Internal Control Responsibilities

• Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational, and audit risks, as instructed by the departmental manager.
• Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.

Key Result Areas:

· Retail Branch Banking Operation

· Monitoring and responsible entire branch operations spanning of Clearing/CMS/OSC/CASH/Transfers/RTGS/DD & PO/All at par verification.

· Review & monitor On boarding cases, account closures, overdue FD & FD maturity data and renewals thereof.

· Audit and compliance

· Effective relationship Management with significant clients to ascertain rendering of quality service and business retention/enhancement.

Joint Custodian for Vault/Cash

Key Result Areas:

· Sold life insurance products through banc assurance channel [Karnataka Bank]

· Maintained excellent relations with customers and channel partners; managed cross-selling and up selling products to existing customers & build portfolios