Java
K R Ranjan
Investigation Specialist
Bangalore
Summary
Professional Fraud and Risk Investigator with more than three years of experience in Payment risk operation process. Involved in mitigating fraud and credit risk that are applicable across business lines, geographies, product types and payment methods.
Overview
5
5
years of professional experience
1
1
Language
Work History
Investigation Specialist
Amazon Development Center India Pvt.
06.2019 - 01.2023
- Analyze data to identify fraud trends and proactively take action to improve efficiency and reduce time to identify new fraud techniques, tactics and procedures
- Working on queues (Email queue, Fast track, B2B) along with trained in DE, NA and FR marketplace
- Analyze emerging MOs and communicate findings to larger fraud community
- SME for B2B queue for DE marketplace
- Perform multiple metrics audits for team, share report on daily fraud trends and cluster characteristics
- Lead pilot batch for multiple in-house tools
- Shared process improvement ideas for which GPOs are working for implementation
- Standardize and improve SOPs/Blurbs in accordance with evolving fraud clusters
- Lead deep dive efforts, ability to work independently and evaluate/review complex investigations decisions.
Customer Relationship Executive
Innovative sales Pvt. ltd
05.2018 - 05.2019
- Managed over 100+ customer with their queries on problems within programs, and tried to work through issue and provided resolution
- Take feedback from customer on technical and non-technical issues faced by customer and report them to concern team
- Attend regular team meetings to understand new offers and services provided to customer
- Go through business articles to have updated knowledge on new process and their impact.
Education
Mechanical Engineering
HKBK College of Engineering
Bengaluru, KABusiness Analytics
Dayanada Sagar Group of Institutions
Bengaluru, KASkills
Microsoft Office - Word, Excel, Power PointWell versed on software testing - Manual and AutomationCommunication and LeadershipNetworking and Operating systems
Background Checks
Legal Compliance
Research abilities
Investigative Tools Proficiency
Report Preparation
Credit card fraud
Risk Assessment
Data review
Problem-solving abilities
Effective Communication
Accomplishments
- Received multiple awards for Best performer of the month, Racing Challenger Shooting star at Amazon and Big Basket.
- Suggested process improvement ideal that was implemented to simplify the investigation process.
- I have worked with content writers in new startups.
- Actively participated in many marathons and cyclotrons.
- Worked on event coordinator for brand fest during my graduation.
Personal Information
- Father's Name: K V Raghuram
- Date of Birth: 11/03/1995
- Hobbies: Practicing and teaching yoga, Reading frictional /non-frictional books and volunteering for various activities.
Disclaimer
I hereby declare that the above-mentioned details are true to my knowledge.
(K R Ranjan)
Software
Python
Selenium
API Postman
Maven and Jenkins
JIra
Timeline
Investigation Specialist
Amazon Development Center India Pvt.
06.2019 - 01.2023
Customer Relationship Executive
Innovative sales Pvt. ltd
05.2018 - 05.2019
Mechanical Engineering
HKBK College of Engineering
Business Analytics
Dayanada Sagar Group of Institutions