K.Ramkiran

Quality Specialist

Accenture PVT LTD.

Hyderabad

03.2021 - Current

Conducted internal audits to ensure compliance with quality standards and procedures.
Reviewing listings, where the work is on listings covering the globe
Performing updating of the manual audit reports of quality, tool time and productivity to supervisors every week
Developing 100% DOD productivity, quality and TTR, supervising and managing daily operations
Establishing and organizing team building tasks
Providing the tip mails about the updates and ensure the same have adhere
Making recommendations regarding process improvements and helping develop performance policies and procedures
Working with teams to implement tagging and analytics solutions using available tool sets
Creating forecasts using operational and statistical tools and models
Directing queries and analyzing databases and logs to produce daily, weekly and monthly reports
Working for client on content moderation
Protecting and maintaining web-based products (Google Maps) of the client Spam/Abuse free as per enforcement policy
Reviewing the entities on Google Maps and identifying the Spam/Fraud as per pre-defined SOP's
Reviewing the annotations/comments posted by users on various client products (Google Maps) and highlight them as per policy guidelines
Working on chat and email support and Google AdWords
Analyzing the grey areas and the areas of improvement from a quality perspective on a daily basis
Successfully cross trained 7 queues
Ad Hoc Support to the team on special queues
Supported as a backup in absence of lead and assisted them in conducting team huddles, updating volume status to team, work allocation, Weekly metrics calculation and updating the summary in dashboards
Assisted in preparing the monthly scorecard of the team
Provided the refresher/Mentoring to new hires or cross trained folks supporting in queue, helping the team in clearing doubts.