KRANTHI ASHWALA
Hyderabad
Summary
Results-driven sales and relationship management professional with experience across Fintech and hospitality sectors. Proven ability to lead and train teams, drive business growth, and execute effective sales and lead-generation strategies. Strong expertise in client relationship management, CRM tools, and service excellence, with a background in Hotel Management (BHM & CT) specializing in Sales & Marketing..
Overview
9
9
years of professional experience
Work History
TEAM LEAD
One 97 Communications Ltd
Hyderabad
07.2025 - 01.2026
- Optimized FSE productivity and territory coverage to improve efficiency and output
- Implemented structured merchant revisit plans to boost engagement and retention
- Drove quality merchant deployments across high-value categories
- Increased portfolio revenue through retention, penetration, and premium onboarding
- Delivered consistent month-on-month growth in acquisition, activation, and revenue KPIs
Sr Team Leader
Gray Quest
Hyderabad
06.2021 - 06.2025
- Led and trained teams to drive business growth in the Education Fintech (Zero-Cost EMI) segment
- Built and managed strong partnerships with educational institutions, ensuring seamless parent/student onboarding
- Drove high-quality lead generation and improved conversion rates within partner ecosystems
- Executed multi-channel marketing campaigns (Email, SMS, WhatsApp) to boost brand awareness and engagement
- Optimized messaging and onboarding through data-driven experimentation, improving adoption, retention, and ROI
Food & Beverages Sales Lead
IHCL
Hyderabad
08.2019 - 03.2021
- Meeting clients to identify business opportunities, following up on client inquiries, arranging client stays and managing event logistics, and ensuring successful event execution.
- Engaged with clients to understand their needs, leading to the successful materialization of business opportunities.
- Maintained consistent follow-up with clients, fostering strong relationships and ensuring ongoing engagement.
- Orchestrated client accommodations and managed event logistics, delivering seamless experiences.
- Effectively addressed client requirements, ensuring the successful execution and conclusion of events.
- Consistently secured repeat business from key clients through meticulous relationship management.
- Enhanced client satisfaction by proactively addressing their needs and resolving any issues efficiently.
- Expanded the client base by actively seeking new business opportunities and converting leads into satisfied customers.
Food & Beverage Operational Assistant
IHCL
06.2017 - 04.2019
- Worked as F&B Representative, handled quality assurance audits (Leading Quality Assurance Audit, Johnson & Diversey Audit, Taj Process Assurance Module), specialized in VVIP services, handled complaints, and trained staff, trainees & casuals.
- Served as a key F&B Representative, contributing to diverse operational functions within IHCL.
- Managed and maintained stringent quality assurance standards through regular audits, including Leading Quality Assurance Audit, Johnson & Diversey Audit, and Taj Process Assurance Module (TPAM) audits.
- Provided specialized services to VVIP guests, ensuring exceptional experiences and satisfaction.
- Addressed and resolved guest complaints efficiently, maintaining high standards of service and guest loyalty.
- Conducted training sessions for staff, trainees, and casual employees, enhancing their skills and service quality.
- Significantly improved service quality consistency through proactive staff training and ongoing quality audits.
- Enhanced client satisfaction by effectively handling client issues promptly and professionally.
- Contributed to the smooth operation of F&B services, reflected in positive guest feedback metrics.
Education
BHM & Ct - Sales & Marketing
IHM&CA
Hyderabad, Hyderabad, India05.2016
Board of Intermediate Education Ap -
Sri Chaitanya Educational Society
Hyderabad, Hyderabad, India04.2013
Secondary School Certificate -
Anglist High School (Ibrahim Patan)
Hyderabad, Hyderabad, India04.2011
Skills
- CRM Software
- Sales Strategies
- Lead Generation
- Client Acquisition
- Client Retention
- Business Development
- Relationship Management
- MS Office Suite
- Email Marketing
- SMS Marketing
- Business Acumen
- Market Analysis
- Strategic Partnerships
- Process Optimization
- Team Development
- Communication
- Relationship Building
- Problem-solving
- Team Leadership
- Adaptability
Accomplishments
- Recognized as Best Trainee Of The Month highlighting exceptional performance and rapid skill development early in career.
- Awarded Executive Vice President Club membership demonstrating consistent high achievement and contributions to organizational success.
- Awarded Tata MDs Club membership signifying outstanding performance and alignment with company values.
Personal Information
Date of Birth: 04/08/94
Languages
- Telugu
- Hindi
- English
- Telugu
- Hindi
Timeline
TEAM LEAD
One 97 Communications Ltd
07.2025 - 01.2026
Sr Team Leader
Gray Quest
06.2021 - 06.2025
Food & Beverages Sales Lead
IHCL
08.2019 - 03.2021
Food & Beverage Operational Assistant
IHCL
06.2017 - 04.2019
BHM & Ct - Sales & Marketing
IHM&CA
Board of Intermediate Education Ap -
Sri Chaitanya Educational Society
Secondary School Certificate -
Anglist High School (Ibrahim Patan)