KRANTHI ASHWALA
Relationship Manager
Hyderabad
Summary
- Experienced in driving business growth and fostering client relationships, particularly within the Fintech and hospitality sectors. - Proven ability to lead and train teams, evidenced by experience as a Sr Team Leader at Gray Quest. - Proficient in developing and executing successful sales strategies, including lead generation, email marketing, and client engagement. - Skilled in managing client relationships and ensuring exceptional service, as demonstrated by roles at IHCL (Indian Hotels Company Limited). - Expertise in quality assurance and operational efficiency, refined through experience in audit management and staff training. - Strong communication and interpersonal skills, facilitating effective collaboration with clients and internal teams. - Knowledgeable in CRM tools and techniques, enabling efficient client management and sales tracking. - Adept at identifying and capitalizing on business opportunities, consistently exceeding targets and expectations. - Dedicated to providing VVIP client services and resolving complaints effectively, ensuring client satisfaction. - Background in BHM & CT (Bachelor of Hotel Management & Catering Technology) with Sales & Marketing Specialization, providing a solid foundation for sales and relationship management roles.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Team Lead
One 97 Communications Ltd
07.2025 - Current
- FSE Ratio to Productivity – Ensured optimal field sales executive allocation, improving coverage efficiency and output.
- Merchant Revisit Management – Implemented structured revisit cadence to drive engagement, retention, and activation.
- Qualitative Deployment – Focused on quality placements and targeted merchant categories to enhance transaction value.
- Revenue Management – Drove portfolio revenue through category penetration, retention strategy, and high-value merchant onboarding.
- Month-on-Month Growth – Achieved consistent MoM improvement in merchant acquisition, activation, and revenue KPIs.
Sr Team Leader
Gray Quest
06.2021 - 06.2025
- Managed and trained a team for business growth, built relationships with partner institutions, generated high-quality leads, led marketing campaigns, iterated on messaging, and developed growth plans.
- Led a team focused on expanding business within the education Fintech sector, specializing in zero-cost EMIs for educational institutions.
- Cultivated robust relationships with partner educational institutions, ensuring a streamlined sign-up process for parents and students.
- Drove high-quality lead generation strategies within the partner ecosystem, resulting in enhanced conversion rates.
Food & Beverages Sales Lead
IHCL
08.2019 - 03.2021
- Meeting clients to identify business opportunities, following up on client inquiries, arranging client stays and managing event logistics, and ensuring successful event execution.
- Engaged with clients to understand their needs, leading to the successful materialization of business opportunities.
- Maintained consistent follow-up with clients, fostering strong relationships and ensuring ongoing engagement.
- Orchestrated client accommodations and managed event logistics, delivering seamless experiences.
- Effectively addressed client requirements, ensuring the successful execution and conclusion of events.
- Achievements:
- Consistently secured repeat business from key clients through meticulous relationship management.
- Enhanced client satisfaction by proactively addressing their needs and resolving any issues efficiently.
- Expanded the client base by actively seeking new business opportunities and converting leads into satisfied customers.
Food & Beverage Operational Assistant
IHCL, MUMBAI
06.2017 - 04.2019
- Worked as F&B Representative, handled quality assurance audits (Leading Quality Assurance Audit, Johnson & Diversey Audit, Taj Process Assurance Module), specialized in VVIP services, handled complaints, and trained staff, trainees & casuals.
- Served as a key F&B Representative, contributing to diverse operational functions within IHCL.
- Managed and maintained stringent quality assurance standards through regular audits, including Leading Quality Assurance Audit, Johnson & Diversey Audit, and Taj Process Assurance Module (TPAM) audits.
- Provided specialized services to VVIP guests, ensuring exceptional experiences and satisfaction.
- Addressed and resolved guest complaints efficiently, maintaining high standards of service and guest loyalty.
- Conducted training sessions for staff, trainees, and casual employees, enhancing their skills and service quality.
- Achievements:
- Significantly improved service quality consistency through proactive staff training and ongoing quality audits.
Education
BHM & Ct - Sales & Marketing
IHM&CA
Hyderabad, Hyderabad, India05.2016
Board of Intermediate Education Ap - undefined
Sri Chaitanya Educational Society
Hyderabad, Hyderabad, India04.2013
Secondary School Certificate - undefined
Anglist High School
Ibrahim Patan, Hyderabad, India04.2011
Skills
Technical Skills
Accomplishments
- Recognized as Best Trainee Of The Month highlighting exceptional performance and rapid skill development early in career.
- Awarded Executive Vice President Club membership demonstrating consistent high achievement and contributions to organizational success.
- Awarded Tata MDs Club membership signifying outstanding performance and alignment with company values.
Timeline
Team Lead
One 97 Communications Ltd
07.2025 - Current
Sr Team Leader
Gray Quest
06.2021 - 06.2025
Food & Beverages Sales Lead
IHCL
08.2019 - 03.2021
Food & Beverage Operational Assistant
IHCL, MUMBAI
06.2017 - 04.2019
Board of Intermediate Education Ap - undefined
Sri Chaitanya Educational Society
Secondary School Certificate - undefined
Anglist High School
BHM & Ct - Sales & Marketing
IHM&CA