KRANTHI ASHWALA
Relationship Manager
Hyderabad
Summary
- Experienced in driving business growth and fostering client relationships, particularly within the Fintech and hospitality sectors. - Proven ability to lead and train teams, evidenced by experience as a Sr Team Leader at Gray Quest. - Proficient in developing and executing successful sales strategies, including lead generation, email marketing, and client engagement. - Skilled in managing client relationships and ensuring exceptional service, as demonstrated by roles at IHCL (Indian Hotels Company Limited). - Expertise in quality assurance and operational efficiency, refined through experience in audit management and staff training. - Strong communication and interpersonal skills, facilitating effective collaboration with clients and internal teams. - Knowledgeable in CRM tools and techniques, enabling efficient client management and sales tracking. - Adept at identifying and capitalizing on business opportunities, consistently exceeding targets and expectations. - Dedicated to providing VVIP client services and resolving complaints effectively, ensuring client satisfaction. - Background in BHM & CT (Bachelor of Hotel Management & Catering Technology) with Sales & Marketing Specialization, providing a solid foundation for sales and relationship management roles.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Team Lead
One 97 Communications Ltd
07.2025 - Current
- FSE Ratio to Productivity – Ensured optimal field sales executive allocation, improving coverage efficiency and output.
- Merchant Revisit Management – Implemented structured revisit cadence to drive engagement, retention, and activation.
- Qualitative Deployment – Focused on quality placements and targeted merchant categories to enhance transaction value.
- Revenue Management – Drove portfolio revenue through category penetration, retention strategy, and high-value merchant onboarding.
- Month-on-Month Growth – Achieved consistent MoM improvement in merchant acquisition, activation, and revenue KPIs.
Sr Team Leader
Gray Quest
06.2021 - 06.2025
- Managed and trained a team for business growth, built relationships with partner institutions, generated high-quality leads, led marketing campaigns, iterated on messaging, and developed growth plans.
- Led a team focused on expanding business within the education Fintech sector, specializing in zero-cost EMIs for educational institutions.
- Cultivated robust relationships with partner educational institutions, ensuring a streamlined sign-up process for parents and students.
- Drove high-quality lead generation strategies within the partner ecosystem, resulting in enhanced conversion rates.
Food & Beverages Sales Lead
IHCL
08.2019 - 03.2021
- Meeting clients to identify business opportunities, following up on client inquiries, arranging client stays and managing event logistics, and ensuring successful event execution.
- Engaged with clients to understand their needs, leading to the successful materialization of business opportunities.
- Maintained consistent follow-up with clients, fostering strong relationships and ensuring ongoing engagement.
- Orchestrated client accommodations and managed event logistics, delivering seamless experiences.
- Effectively addressed client requirements, ensuring the successful execution and conclusion of events.
- Achievements:
- Consistently secured repeat business from key clients through meticulous relationship management.
- Enhanced client satisfaction by proactively addressing their needs and resolving any issues efficiently.
- Expanded the client base by actively seeking new business opportunities and converting leads into satisfied customers.
Food & Beverage Operational Assistant
IHCL, MUMBAI
06.2017 - 04.2019
- Worked as F&B Representative, handled quality assurance audits (Leading Quality Assurance Audit, Johnson & Diversey Audit, Taj Process Assurance Module), specialized in VVIP services, handled complaints, and trained staff, trainees & casuals.
- Served as a key F&B Representative, contributing to diverse operational functions within IHCL.
- Managed and maintained stringent quality assurance standards through regular audits, including Leading Quality Assurance Audit, Johnson & Diversey Audit, and Taj Process Assurance Module (TPAM) audits.
- Provided specialized services to VVIP guests, ensuring exceptional experiences and satisfaction.
- Addressed and resolved guest complaints efficiently, maintaining high standards of service and guest loyalty.
- Conducted training sessions for staff, trainees, and casual employees, enhancing their skills and service quality.
- Achievements:
- Significantly improved service quality consistency through proactive staff training and ongoing quality audits.
Education
BHM & Ct - Sales & Marketing
IHM&CA
Hyderabad, Hyderabad, India05.2016
Board of Intermediate Education Ap - undefined
Sri Chaitanya Educational Society
Hyderabad, Hyderabad, India04.2013
Secondary School Certificate - undefined
Anglist High School
Ibrahim Patan, Hyderabad, India04.2011
Skills
Technical Skills
CRM Software, Sales Strategies, Lead Generation, Client Acquisition, Client Retention, Business Development, Relationship Management, MS Office Suite, Email Marketing, SMS Marketing
Soft Skills
Accomplishments
- Recognized as Best Trainee Of The Month highlighting exceptional performance and rapid skill development early in career.
- Awarded Executive Vice President Club membership demonstrating consistent high achievement and contributions to organizational success.
- Awarded Tata MDs Club membership signifying outstanding performance and alignment with company values.
Timeline
Team Lead
One 97 Communications Ltd
07.2025 - Current
Sr Team Leader
Gray Quest
06.2021 - 06.2025
Food & Beverages Sales Lead
IHCL
08.2019 - 03.2021
Food & Beverage Operational Assistant
IHCL, MUMBAI
06.2017 - 04.2019
Board of Intermediate Education Ap - undefined
Sri Chaitanya Educational Society
Secondary School Certificate - undefined
Anglist High School
BHM & Ct - Sales & Marketing
IHM&CA