KRANTHI CHAVA

• Retail Furniture Ops Lead optimizing supply chain, cost control, and customer satisfaction.

Key Responsibilities.

• Oversee end-to-end operations from project initiation to delivery, ensuring on-time execution, and adherence to quality standards.
• Coordinate with design, production, logistics, and installation teams to streamline workflow and minimize bottlenecks.
• Inventory, Procurement, and Production
• Monitor inventory, procurement, and production schedules aligned with project timelines.
• Implement SOPs for continuous process improvement and operational efficiency.

Sales and Client Management.

• Lead client discussions to understand requirements, provide technical inputs, and develop customized solutions.
• Prepare and deliver competitive proposals, quotations, and contracts.
• Build and maintain strong relationships with architects, designers, builders, and corporate clients.

Achievements

• Vendor relationship management and seamless logistics coordination have been core strengths.
• Strong leadership and organizational skills, with the ability to manage multiple projects under tight deadlines.

• Delivered flawless helpdesk operations for a financial inclusion service provider.

Key Responsibilities

• Coordinate with the internal team for the fulfillment of delivery, service requests, and pickup.
• Act as a single point of contact for all the clients in relation to any queries, and their resolution.
• Maintain and interpret data for generating reports on a weekly basis.
• Act as a single point of contact for the production team and the internal team to resolve the issues.
• Inspect furniture carefully to ensure it meets showroom standards.
• Report any defects or quality concerns to management immediately.

Achievements

• Collaborated with internal teams to address and resolve production and service issues, ensuring timely and accurate deliveries.
• Developed and maintained comprehensive reports on delivery schedules, service requests, and pickups, providing management with actionable insights.

• Delivered flawless helpdesk operations for a financial inclusion service provider.

Key Responsibilities

• First point of contact in an ICT operations team to handle Level 1 and Level 2 incidents.
• Coordinated with platform and infrastructure teams to address queries on development, bug fixes, or servers.
• Interact with the clients by visiting the rural banks, and understand the challenges faced.
• Proactively monitor the banking portal to identify and resolve data flow-related problems.
• Generate business reports on the critical transactions and enrollments to share with the senior management.
• Developed the test cases and performed user acceptance testing to ensure the product meets business objectives.

Achievements

• Automated the ICT operational reports, and eliminated human error and dependency.
• Proactively managed over 320 ICT assets using a manual process.
• I established a good rapport with cross-functional departments, which helped me resolve incidents in a turnaround time of 25 minutes, compared to the team average of 45 minutes.