Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Kranthi Chirala

Guntur

Summary

Organized and dependable professional with extensive experience in teaching and training, specializing in IELTS coaching and soft skills development. Proven track record of enhancing students' communication abilities and preparing them for international proficiency exams. Adept at creating engaging lessons that cater to a range of learning styles, fostering a positive and productive learning environment.

Overview

22
22
years of professional experience

Work History

IELTS Trainer

National Institute of language
Guntur
08.2023 - Current
  • Design and deliver comprehensive lessons covering all IELTS components: speaking, listening, writing, and reading
  • Utilize a variety of skill-building activities to enhance students' English language proficiency
  • Track student progress and provide personalized feedback to improve their performance
  • Develop and implement strategies to help students achieve their target IELTS scores
  • Conduct mock exams and practice sessions to simulate real test conditions.

ELT Trainer

ANN Foundation
07.2022 - Current
  • Teach English as a second language to underprivileged children, helping them express themselves effectively
  • Create and implement lesson plans tailored to the needs of diverse learners
  • Foster a supportive and encouraging classroom environment
  • Utilize multimedia tools and interactive activities to enhance learning experiences
  • Monitor student progress and adjust teaching methods to ensure optimal learning outcomes.

IELTS Invigilator

British council India
Vijayawada
03.2016 - 10.2016
  • Supervised IELTS examinations, ensuring adherence to test protocols
  • Provided a calm and organized testing environment to help candidates perform their best
  • Addressed any issues or concerns that arose during the examination process.

Deputy Manager of Customer Service

Axis Bank ltd
Hyderabad
05.2007 - 12.2008
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Introduced higher standards for customer service and increased efficiency by streamlining operations
  • Researched and corrected customer concerns to promote company loyalty
  • Collaborated with upper management to improve customer service processes and support structures company-wide
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Followed through with client requests to resolve problems
  • Took ownership of customer issues and followed problems through to resolution
  • Developed service procedures, policies and standards
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Customer Service Representative

ICICI Bank ltd
Hyderabad
09.2002 - 11.2006
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services and company information
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Updated account information to maintain customer records
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates
  • Trained staff on operating procedures and company services
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Education

CELTA: English-as-a-Second-Language Education -

British Council of India
New Delhi
04.2022

Green Belt in Six Sigma: Quality Control And Safety Technologies -

Benchmark Six Sigma
Chennai
12.2008

MBA: Marketing -

Andhra University
Visakhapatnam
08.2001

Bachelor of Commerce: Taxation -

Nagarjuna University
Guntur
06.1999

Skills

  • Excellent Communication
  • Written Communication
  • Flexible and Adaptable
  • Multitasking Abilities
  • Training and Development
  • Active Listening
  • Problem-Solving
  • Student Motivation
  • Verbal and written communication
  • Online Instruction

Websites

Languages

  • Telugu
  • Hindi
  • English

Timeline

IELTS Trainer

National Institute of language
08.2023 - Current

ELT Trainer

ANN Foundation
07.2022 - Current

IELTS Invigilator

British council India
03.2016 - 10.2016

Deputy Manager of Customer Service

Axis Bank ltd
05.2007 - 12.2008

Customer Service Representative

ICICI Bank ltd
09.2002 - 11.2006

CELTA: English-as-a-Second-Language Education -

British Council of India

Green Belt in Six Sigma: Quality Control And Safety Technologies -

Benchmark Six Sigma

MBA: Marketing -

Andhra University

Bachelor of Commerce: Taxation -

Nagarjuna University

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Kranthi Chirala