Kranthi Kumar Gudipati
IT Support Specialist, Customer Success Executive, Customer Success Specialist
Hyderabad
Summary
"As an experienced IT Support Specialist with a strong focus on healthcare technology, I specialize in providing seamless technical support for Electronic Medical Record (EMR) systems, medical devices, and patient management software. I have a proven track record of ensuring the smooth operation of healthcare IT systems while adhering to HIPAA compliance and data security protocols". "With a keen eye for troubleshooting and problem-solving, I help organizations maintain their IT infrastructure and ensure minimal disruptions to daily operations. My experience extends to supporting end users, training staff on new technologies, and collaborating with development teams to resolve technical issues swiftly. I'm passionate about ensuring that healthcare professionals can rely on the technology they use, ultimately improving patient care and operational efficiency".
Overview
18
18
years of professional experience
15
15
years of post-secondary education
4
4
Languages
Work History
Information Technology Support Specialist
Woundtech Innovative Healthcare Solution
09.2021 - 03.2025
- Provide Helpdesk Support: Offer support via phone and email for IT-related issues and inquiries
- Guide End Users: Assist and guide end users in the proper use of medical software and applications
- Record Support Requests and Incidents: Maintain accurate records of all support requests, incidents, and system changes for future reference
- Support and Maintain Healthcare Systems: Provide technical support for Electronic Medical Record (EMR) systems, patient management software, and other healthcare-related applications
- Ensure Healthcare Regulation Compliance: Ensure all systems comply with healthcare regulations, including HIPAA (Health Insurance Portability and Accountability Act)
- Provide Training to End Users: Offer training sessions to end users on the proper use of medical software and related systems
- Track and Document IT Issues: Track and document all IT issues and resolutions, with particular attention to issues impacting clinical operations
- Log and Resolve Incidents: Ensure all incidents are logged and resolved, especially those affecting patient care technology
- Maintain Records Using Zendesk/Freescout: Use Zendesk or Freescout to keep records of IT issues and ensure the proper documentation is kept
- Coordinate with L2/Development Team: Update Jira as needed and collaborate with the L2 support or Development team for advanced troubleshooting or system updates
Technical Specialist
Selectsys America Inc
11.2019 - 04.2020
- Analyzing and designing solutions to networking issues, providing technical support to other departments, as well as troubleshooting, diagnosing and solving issues with both hardware and software
Customer Success Specialist
Keka HR
05.2017 - 01.2019
- Boosting Customer Experience as an Account Manager @"Keka"
- Onboarding
- Implementation
- Lead live coaching sessions and presentations to train clients in the use of "Product" platform as well as answer questions via phone, email, and live chat
- Finding out the needs of new sign-ups and demonstrate how "Product" can help them to succeed
- Renew customer subscriptions in the enterprise segment and achieve the renewal rate objectives
- Identify, develop and close retention and expansion strategies
- Monitoring customer's key performance metrics and taking necessary actions to improve them
- Being in pulse with customers - measuring satisfaction, asking about challenges and offering help when needed
- Collate user feedback, Identify and highlight common customer challenges with the product team and Sr management
- Craft customer assets - onboarding, problem-solving working closely with the product team
- Timesheet
- Payroll
- Time & Attendance
HR Representative
iTrending HR Consult Company
03.2016 - 05.2017
- US IT staffing
- Searching suitable jobs for our consultants
- Bonding relationship with Recruiters and Consultants
- Follow up on end to end source
Online Proctor
Examity
06.2014 - 12.2015
- Need to take exam for USA students through online software
- Need to maintain a good quality at the end of the day
Customer Service Representative and Manual Testing
Monsoon Info Pvt.LTD.
03.2012 - 04.2014
- Need to take about incoming calls from the clients
- Need to answer the clients quires on phone or through Email Support
- Need to send daily check list sheet to the management in the USA
- Involved into Manual testing sometimes
- Testing apps in Android and Apple(Mac) and also with Web-application
Customer Support Executive, Customer Care Exe. USA marketing
Hugo Mirad Marketing Solutions Pvt Ltd
01.2011 - 03.2012
- Worked as Customer Sales executive for USA client
- Need to sale Webpage to USA Merchants or Owner
- Need to keep back to back list
- Need to call at least 150 calls daily and achieve 2 sales per day
Team Lead
Visionary communications Ltd.
01.2009 - 01.2010
- Worked as a T.L for Airtel sales process for 1yr
- Handling a team of 40 members
- Need to check out the daily sales list
- Need to handle escalation calls
- Daily reports need to send clients
Customer support and Team Lead
Interactive Business Solutions Pvt. Ltd
01.2007 - 01.2009
- Worked as Customer Support for 17 months and got promoted as T.L in the same organization
Education
No Degree -
Dr. B.R. Ambedkar Institute of Management & Technology
Hyderabad, India 05.2018 - 03.2022
Senior secondary - Electrician Field Of Study Electrician and computer education
Sri Lalitha ITI training centre
01.2007 - 01.2009
Level 1 - SSC
Subramanyam Model High School
01.1996 - 01.2005
Skills
IT Support
undefinedTimeline
Information Technology Support Specialist
Woundtech Innovative Healthcare Solution
09.2021 - 03.2025
Technical Specialist
Selectsys America Inc
11.2019 - 04.2020
No Degree -
Dr. B.R. Ambedkar Institute of Management & Technology
05.2018 - 03.2022
Customer Success Specialist
Keka HR
05.2017 - 01.2019
HR Representative
iTrending HR Consult Company
03.2016 - 05.2017
Online Proctor
Examity
06.2014 - 12.2015
Customer Service Representative and Manual Testing
Monsoon Info Pvt.LTD.
03.2012 - 04.2014
Customer Support Executive, Customer Care Exe. USA marketing
Hugo Mirad Marketing Solutions Pvt Ltd
01.2011 - 03.2012
Team Lead
Visionary communications Ltd.
01.2009 - 01.2010
Customer support and Team Lead
Interactive Business Solutions Pvt. Ltd
01.2007 - 01.2009
Senior secondary - Electrician Field Of Study Electrician and computer education
Sri Lalitha ITI training centre
01.2007 - 01.2009
Level 1 - SSC
Subramanyam Model High School
01.1996 - 01.2005
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