Kranthi Manukonda
Bengaluru
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
4004
4004
years of post-secondary education
1
1
Certification
Work History
Customer Solutions Specialist
Paypal India Private limited
Bengaluru
11.2019 - Current
- Delivered exceptional customer support through multiple channels including chat and email.
- Resolved customer inquiries efficiently while maintaining a positive brand image.
- Collaborated with cross-functional teams to enhance product knowledge and services.
- Knowledge in handling North American n German markets with Fintech exposure.
- Provinding transaction assistance, dealing with disputes, charge backs and company product assistance to the customers.
- Taking up training and learning development modules to peers and dealing with testing new tools.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Resolved customer complaints in a timely manner by listening attentively to customer concerns and offering solutions that met their needs.
- Attended regular meetings with other Customer Solutions Specialists to discuss strategies for enhancing the overall customer experience.
- Participated in brainstorming sessions with other departments to create innovative ideas for improving the overall quality of customer care services.
Quality Associate
Convergys
Bengaluru
11.2017 - 11.2019
- Conducted regular audits to identify areas for improvement in processes.
- Documented inspection results and maintained accurate records of findings.
- Facilitated communication between departments to resolve quality issues promptly.
- Participated in continuous improvement initiatives to enhance service delivery standards.
- Collaborated with teams to develop and implement quality control measures.
Mortgage Associate
Ocwen Financial Solutions
Bengaluru
03.2015 - 09.2017
- Processed mortgage applications and verified borrower information.
- Reviewed loan documents for compliance with company and regulatory standards.
- Communicated with clients to gather required documentation and address inquiries.
- Coordinated with underwriters to facilitate loan approvals and resolutions.
- Maintained accurate records of mortgage transactions in internal systems.
- Assisted clients in understanding mortgage options and terms effectively.
- Trained new team members on mortgage processing procedures and best practices.
- Monitored industry trends to ensure adherence to changing regulations and policies.
Senior Insurance Associate
Capital India Private limited
Bengaluru
11.2013 - 08.2014
- Analyzed insurance claims to ensure compliance with company policies.
- Reviewed policy documents for accuracy and completeness before issuance.
- Collaborated with clients to understand their insurance needs and provide solutions.
- Trained junior associates on claims processing and customer service techniques.
Guest Faculty Member
Pydah college
Visakhapatnam
06.2007 - 03.2012
- Delivered engaging lectures and facilitated discussions in various subject areas.
- Mentored students to enhance academic performance and personal growth.
- Developed course materials for diverse student populations at a leading educational institution.
- Participated in faculty meetings to discuss departmental goals and strategies.
- Provided feedback on student assignments to support their learning journey.
- Maintained accurate records of student attendance and grades.
- Adapted teaching methods to accommodate diverse learning styles.
- Provided lectures on specialized topics in the field of study.
Education
Master of Arts - Applied Economics
Andhra University
Visakhapatnam 06.2004 - 06.2006
Bachelor of Arts - Economics
BVK College
Visakhapatnam 06.2001 - 06.2004
BVK Intermediate College
Visakhapatnam VT School
Visakhapatnam Skills
- Customer support
- Financial regulations
- Cross-functional collaboration
- Training facilitation
- Customer relationship management
- Quality control measures
- Mortgage processing
- Document management
- Effective communication
- Problem solving
- Time management
Languages
English
First Language
English
Intermediate (B1)
B1
Telugu
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Certification
- Knowledge in MS office
Accomplishments
- Received awards in my career for being best in my performance and achieving set organisational goals.
Timeline
Customer Solutions Specialist
Paypal India Private limited
11.2019 - Current
Quality Associate
Convergys
11.2017 - 11.2019
Mortgage Associate
Ocwen Financial Solutions
03.2015 - 09.2017
Senior Insurance Associate
Capital India Private limited
11.2013 - 08.2014
Guest Faculty Member
Pydah college
06.2007 - 03.2012
Master of Arts - Applied Economics
Andhra University
06.2004 - 06.2006
Bachelor of Arts - Economics
BVK College
06.2001 - 06.2004
BVK Intermediate College
VT School