Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kranthi Krishna Prasad Kothapeta

Hyderabad

Summary

Client-focused professional with over 2.5 years of experience in healthcare revenue cycle management (RCM), specializing in cross-departmental coordination, client escalation resolution, and operational workflow optimization. Proven ability to reduce task backlogs by 98% while maintaining 100% TAT compliance. Adept at client onboarding, reporting, and team training in fast-paced environments. Combines technical proficiency in RCM systems with strategic communication to drive client retention.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Revenue Cycle Specialist

WebPT India
Hyderabad
05.2023 - 07.2024
  • Client Liaison: Served as the primary contact for offshore clients and internal teams (Billing, AR, Payment Posting, Task Team Finance), resolving complex claim denials, payment discrepancies, and escalated tasks, ensuring 100% follow-up compliance and client satisfaction.
  • Operational Management: Monitored client work queues. Audited team production data. At one point, I reduced the escalated task backlog from 9,000 to 180 tasks in 60 days through in-depth analysis, correct action, and workflow optimization.
  • Reporting & Analysis: Generated daily productivity reports for the team, flagging revenue deviations that impacted monthly recoveries.
  • Training Coordination: Trained newly onboarded hires on the system, applications, process obligations, and workflows.

Junior Revenue Cycle Representative

IKS Health
Hyderabad
12.2021 - 01.2023
  • Claims & Denial Management: Resolved high-volume denials and appeals via calls/portals, optimizing team productivity through workflow clarifications and mentorship.
  • Client Support: Proactively communicated with clients to resolve access issues, gather work requirements, and maintain satisfaction.
  • Process Improvement: Identified training gaps, and implemented process updates to ensure TAT adherence.

Volunteer & Fundraiser (Remote)

Shivani NGOs
Hyderabad
10.2021 - 12.2021
  • Led fundraising initiatives for healthcare and education programs, demonstrating project coordination, and stakeholder engagement.

Data Processing Executive (Remote)

FreeCo Ltd
Hyderabad
04.2021 - 09.2021
  • Extracted and formatted content from PDFs using internal tools, converting image data into structured text files, as per company guidelines, and organizing them chapter-wise for efficient documentation.

Education

Ms.Econ (CFA) - Finance And Investment Management (Discontinued)

University of Aberdeen
Aberdeen, Scotland, UK

Bachelor of Arts - Arts

Government City College
Hyderabad
04-2019

Skills

Client service and communication

  • Cross-functional coordination
  • Onboarding and training
  • Escalation management
  • Stakeholder communication
  • Meeting facilitation (agendas, minutes, follow-ups)
  • Contract compliance monitoring
  • Proactive client engagement

Technical tools

  • Microsoft Office Suite (Advanced Excel, Word)
  • Database management (WebPT, RainTree)
  • G Suite (Sheets, Docs)
  • Total Insight EMR and Billing
  • Reporting tools

RCM (revenue cycle management)

  • Denial management
  • Claims resolution and appeals
  • Insurance follow-ups
  • HIPAA compliance

Operational and soft skills

  • Workflow optimization
  • Process improvement
  • Time management (TAT adherence)
  • Problem solving
  • Team collaboration
  • Adaptability in fast-paced environments
  • Attention to detail
  • Strategic thinking

Accomplishments

  • Best Employee Award (WebPT): Recognized for optimizing revenue cycle operations and performing well
  • Client satisfaction: Received direct praise from more than three offshore clients for payment recovery efforts, and also for findings that improved process workflow

Certification

Certifications

  • ESG Specialization | PRO India | 2025 (Expected)

Technical Skills

  • Python, SQL & Power BI | Self-Learning (Online) | Pursuing 2025

Timeline

Revenue Cycle Specialist

WebPT India
05.2023 - 07.2024

Junior Revenue Cycle Representative

IKS Health
12.2021 - 01.2023

Volunteer & Fundraiser (Remote)

Shivani NGOs
10.2021 - 12.2021

Data Processing Executive (Remote)

FreeCo Ltd
04.2021 - 09.2021

Ms.Econ (CFA) - Finance And Investment Management (Discontinued)

University of Aberdeen

Bachelor of Arts - Arts

Government City College

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Kranthi Krishna Prasad Kothapeta