Kranti Jadhav
Wardha
Summary
To build a powerful career in the field of hospitality industry and reach the position where optimum utilization of my strength can use for achievement of organizational goal and to work with a profession asset up, where I can get good opportunity to face multiple challenges and sharper my skills.
Overview
6
6
years of professional experience
Work History
Assistant Guest Relations Manager
The Westin Chennai
06.2023 - I currently work here
- Engaged with customers to better understand needs and deliver excellent service.
Guest Service Officer
Sofitel Zallaq Thalassa Sea Spa
07.2022 - 07.2023
- Oversaw daily duties of team, assigning tasks and checking on progress to fulfil guest services efficiently.
Guest service host
Crown & Champa Resorts
10.2021 - 03.2022
- Handled guest complaints in a rational, calm and professional manner, providing smart solutions to maintain guest satisfaction.
Team Leader(acting duty manager)
Marriott Suites,
05.2019 - 07.2021
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
Senior Guest Service Associate
Radison blu
12.2017 - 03.2019
- Assisted guests with special requests, ensuring a personalized and memorable stay experience.
Education
Diploma from Frankfinn Institute of Air Hostess Training -
Frankfinn Institute of Air Hostess
Bachelor of Science -
Nagpur university
HSC SSC -
Nagpur university
Skills
- Ability to maintain good relationship with guests and staff
- Self-Confidence and ability to do all the things in the positive way
- Powerful leadership quality and team building ability
- Interest in learning new things and implementing in work
- Interaction abilities with guests lead to guest satisfaction
- MS-Word
- MS-Excel
- MS-PowerPoint
- Sharp working knowledge of Opera PMS
- Sharp working knowledge of IDS PMS
- Sharp working knowledge of Cyncys (CMS)
- Sharp working knowledge of GXP
- Sharp working knowledge of Mobile check-in and check-outs
Accomplishments
- Majorly contribute to elevate the ratings of the property at heights by highest mentions in feedback survey platforms.
Languages
English
Proficient
C2
Marathi
Proficient
C2
Hindi
Proficient
C2
Timeline
Assistant Guest Relations Manager
The Westin Chennai
06.2023 - I currently work here
Guest Service Officer
Sofitel Zallaq Thalassa Sea Spa
07.2022 - 07.2023
Guest service host
Crown & Champa Resorts
10.2021 - 03.2022
Team Leader(acting duty manager)
Marriott Suites,
05.2019 - 07.2021
Senior Guest Service Associate
Radison blu
12.2017 - 03.2019
Diploma from Frankfinn Institute of Air Hostess Training -
Frankfinn Institute of Air Hostess
Bachelor of Science -
Nagpur university
HSC SSC -
Nagpur university
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