K.R Anup Shetty
Bengaluru
Summary
Accomplished Finance professional with over 14 years’ international experience in Order to Cash (OTC), specialising in Collections, Credit Management and Cash Application across the US, EMEA and APAC. Proven ability to reduce DSO, improve cash flow and strengthen credit risk controls whilst leading high-value portfolios and large teams. Skilled in driving process optimisation, overseeing complex transitions, and establishing robust governance frameworks that ensure accuracy, compliance and efficiency. A trusted partner to senior leadership, recognised for pragmatic decision-making, stakeholder engagement and the delivery of sustainable financial outcomes. Passionate about developing people, fostering accountability and aligning operational performance with wider business objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Manager Cash Applications
HCL Technologies
06.2022 - 05.2023
- Successfully led the transition of Chemicals and Trading cash application processes, streamlining operations to ensure efficiency, accuracy, and zero operational disruptions.
- Provided comprehensive guidance to team members in executing daily cash application processes, ensuring adherence to timelines and operational standards.
- Compiled, analyzed, and published weekly unapplied payment reports for OTC leadership and line managers, delivering timely insights for strategic decision-making.
- Organised and facilitated weekly stakeholder meetings with Collections and Invoicing teams, expediting the resolution of unapplied payments and fostering cross-functional collaboration.
- Conducted performance appraisals for a team of 23, including two supervisors, delivering objective evaluations and identifying professional growth opportunities.
- Maintained continuous monitoring and prompt resolution of bounced payments, safeguarding process integrity and compliance.
- Actively contributed to User Acceptance Testing (UAT) of the HRC system, ensuring system readiness, accuracy, and alignment with business requirements.
- Monitored BOT applications regularly to ensure optimal performance and adherence to process standards.
- Conducted frequent team briefings to communicate process changes, improvements, and updates, fostering transparency and clarity.
- Delivered targeted refresher training sessions to address skill gaps, enhance competency, and strengthen team performance.
- Ensured accurate and timely posting of cash inflows, minimizing errors and maintaining stringent process standards.
- Collaborated closely with the Banking team to mitigate unapplied payments and streamline reconciliation efforts.
- Achieved a notable reduction in unapplied payments from $235 million to $90 million within 11 months, reflecting exceptional process optimization and financial stewardship.
Collection Supervisor
Fossil
02.2021 - 06.2022
- Ensured timely processing of daily customer orders by the team to maintain smooth operations.
- Reviewed and approved order release requests in line with established Authorisation to Contract (ATC) policies.
- Worked closely with the Credit Management team to facilitate order releases within policy guidelines.
- Guided team members on complex account decisions related to order release.
- Made informed credit uplift decisions based on sales forecasts and business needs.
- Collaborated with the Sales team to ensure the timely release of priority and ad-hoc orders.
- Managed end-to-end collections activities, including follow-ups, dispute resolution, and coordination with other teams to ensure timely payments.
- Regularly reviewed weekly and monthly collection forecasts with team members to track progress, address gaps, and improve collection performance.
- Shared the aging file regularly and coordinated with the team to drive collection efforts on top accounts.
- Supported cash collection activities, especially for high-value and challenging accounts.
- Assisted in managing customer account discounts and resolving related issues.
- Worked with the Sales team to clear disputes affecting payment realization.
Accounts Receivable Assistant Manager
Genpact
01.2019 - 01.2020
- Managed all escalated accounts, ensuring timely follow-up and resolution.
- Compiled global monthly Accounts Receivable (AR) reports for leadership review.
- Prepared monthly re-aging reports to provide visibility on overdue balances.
- Calculated monthly performance-based bonuses for team members.
- Ensured the team consistently met monthly AR targets through regular follow-ups and support.
- Assisted the team in resolving complex and high-value account issues.
- Maintained regular communication with the CFO and Account Managers to review AR targets and address challenges.
- Oversaw monthly forecasting activities, ensuring the team completed them on time and reports were shared with clients.
- Fully managed a team of 12 members, including performance oversight and day-to-day operations.
- Acted as the end-to-end AR Manager, responsible for the full collections cycle.
- Provided approvals for intercompany fund transfers in compliance with internal controls.
- Conducted daily team huddles to resolve operational issues and keep processes on track.
- Delivered training to new team members to help them understand AR processes and system tools.
- Held one-on-one sessions with team members and submitted monthly performance reports to the HR Manager.
- Collaborated with the Order Management team to prevent PO-related issues and ensure timely processing of high-value invoices.
Cash Application Supervisor
Conduent
11.2017 - 01.2019
- Shared weekly and monthly Cash Application reports for all regions with the operations team.
- Participated in the transition of Cash Application activities from the Manila team via WebEx sessions.
- Conducted end-to-end process training sessions for the entire Cash Application team.
- Joined weekly calls with AE Managers to discuss unapplied amounts and drive resolutions.
- Supported team members with their daily cash application activities to ensure accuracy and timeliness.
- Acted as a backup for processing payments in the absence of team members to maintain workflow continuity.
- Verified daily cash receipts end-to-end and approved final batches for posting.
- Handled Forex adjustments and write-offs, ensuring proper approvals were in place.
- Independently managed end-to-end payment application for the Netherlands region.
- Maintained the CLCS account, a confidential account normally handled by the Team Lead.
- Published daily Unapplied Reports to AE Managers and the Collections team for follow-up.
- Provided process assistance to team members facing challenges in understanding application procedures.
- Monitored the generic team mailbox across all regions, ensuring all customer queries were addressed promptly.
- Held performance review meetings with team members to evaluate their progress and contributions.
- Conducted regular one-on-one meetings to maintain team engagement and resolve any concerns.
- Offered consistent feedback to team members on areas of improvement and growth.
- Identified high-performing team members for Spot Awards and potential role enhancements.
- Submitted monthly performance updates to the Team Manager for tracking and planning.
- Led daily team huddles and meetings to share updates, review issues, and communicate process changes.
- Maintained low team attrition through active engagement, support, and a positive team environment.
Senior Credit Collections Analyst
Accenture Services Private
01.2017 - 11.2017
- Managed end-to-end collections for complex and global accounts, ensuring timely follow-ups, dispute closures, and compliance with credit terms.
- Prepared and analysed collection reports to monitor KPIs, track overdue trends, and align results with business goals.
- Ensured accurate processing of high-value invoices while maintaining compliance with internal controls and deadlines.
- Managed unapplied cash reports and worked towards timely identification and allocation of unknown payments.
- Streamlined collections for key accounts, helping to reduce ageing and improve payment turnaround times.
- Maintained customer portals for strategic clients, ensuring all updates were made on time and communication remained consistent.
- Reviewed and updated Top Accounts reports in coordination with Credit Analysts to speed up dispute resolution.
- Acted as the senior contact within the HRC Group, handling escalated queries and supporting team members with case resolution.
- Independently processed payments in ERP systems, ensuring accurate reconciliation of accounts.
- Worked closely with the Cash Application team to resolve unapplied transactions and improve coordination with the Collections team.
SME Collections
Accenture Services Private
12.2010 - 01.2017
- Prepared and shared collection reports, including performance vs. target tracking and reports on delinquent customers.
- Maintained and updated ATC reports, call logs, daily trackers, and customer correspondences.
- Followed up with Business Units for refund approvals and coordinated with the AR team to process adjustments in ERP systems.
- Worked with customers, the Billing team, and Business Units to resolve disputes and ensure timely closure.
- Processed collection transactions, including payment updates, reporting, adjustments, write-offs, and invoice closures.
- Tracked customer payment commitments and identified accounts requiring collection letters.
- Identified accounts for write-offs and processed approved write-offs, freight, and tax adjustments within authorised limits.
- Reconciled and matched customer credits against open debits to maintain account accuracy.
- Trained new joiners on AR processes, helping them progress on their learning curve and motivating team members to exceed performance targets.
- Managed customer communication on liquidation paperwork to ensure proper documentation.
- Shared the Loss on Accounts Receivable (LOAR) report with the team and guided them in resolving LOAR accounts.
- Performed reconciliations on customer statements and handled large customer accounts such as NAB and Walmart.
- Processed TITAN transfers (inter-currency exchanges) for individual accounts and supported team members in learning the TITAN transfer process.
- Maintained the Comments Tracker Report and ensured the team completed accurate account coding.
- Created various AR reports for the team and presented the data using graphical representations for better understanding.
- Provided full support during internal audits by supplying accurate and timely information to auditors.
- Assisted the team with credit reconciliations, write-offs, and supported the Team Leader in processing 450-day write-offs during month-end.
- Supported the Team Leader in weekly and monthly forecasting for AR accounts and introduced improvements to the overall forecasting process.
Education
MBA - International Finance
Gems B School
Bangalore12.2013
Bachelor of Commerce - Accounting
Sindhi College
Bangalore03.2009
Skills
- Accounts receivable
- Collections Management
- Credit analysis
- Process improvement
- Performance evaluation
- Data reporting
- Customer relationship management
- Fluent communication skills
- Team leadership
- Financial reporting
- Training development
- Credit risk assessment
- Accounts reconciliation
- Cash management
- Collection strategies
- Dispute resolution
Certification
Successfully completed Microsoft Power BI training, leveraging it to enhance reporting and data visualization capabilities
Languages
English
Hindi
Kannada
Telugu
Tamil
Awards
I was personally commended by the Xerox client for leading the successful transition of their Collections Management process, where I ensured operational stability, KPI adherence, and governance excellence throughout the migration and BAU phases., Recognised by the CFO of Conduent with a special award for my role in improving overall receivables health., I received commendation emails from the NCR client for my commitment and consistent success in resolving long-pending overdue receivables, which directly contributed to improved cash flow and enhanced client trust., I was named the Second-Best Business Operator in the Accounts Receivables vertical, a reflection of my ability to maintain high performance standards, coach my teams effectively, and consistently meet or exceed collection targets., For my efforts in driving collections excellence and supporting business growth across the UK, US, and Australia for the NCR client, I was honoured with the Summit Award, underscoring my ability to balance operational rigour with strategic contribution., Additionally, I secured First Place at the Management Fest hosted by CMR Institute of Management, which showcased my strategic thinking, leadership, and business acumen—traits that have directly influenced my approach to collections leadership.
Timeline
Associate Manager Cash Applications
HCL Technologies
06.2022 - 05.2023
Collection Supervisor
Fossil
02.2021 - 06.2022
Accounts Receivable Assistant Manager
Genpact
01.2019 - 01.2020
Cash Application Supervisor
Conduent
11.2017 - 01.2019
Senior Credit Collections Analyst
Accenture Services Private
01.2017 - 11.2017
SME Collections
Accenture Services Private
12.2010 - 01.2017
MBA - International Finance
Gems B School
Bachelor of Commerce - Accounting
Sindhi College
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