Krati Agarwal
Customer Success Manager
Ghaziabad,UP
Summary
Results-driven Customer Success Manager with a proven track record in managing high-value accounts and driving customer satisfaction. Skilled in relationship-building, product utilization, and customer journey mapping across email, APN, SMS, WhatsApp, and AI-driven marketing. Successfully partnered with brands like EaseMyTrip, Woodland, The Body Shop, Patanjali, and CashKaro. Expertise in upselling, cross-selling, and cross-functional collaboration to maximize value. Strong leadership, decision-making, and problem-solving skills. Committed to fostering long-term partnerships, enhancing engagement, and driving business growth.
Overview
9
9
years of professional experience
2013
2013
years of post-secondary education
5
5
Certifications
Work History
Customer Success Manager - Manager
Netcore Cloud
04.2024 - Current
- Promoted from Assistant Manager to Manager.
- Handling a team of 2 people, assisting them with Presentation and stratergies.
Customer Success Manager - Assistant Manager
Netcore Cloud
02.2022 - 03.2024
- I dive into clients' business needs, pain points, and expectations, tailoring communication strategies for individuals and presenting them to C-Level executives
- I collaborate on marketing plans with various leaders, partnering seamlessly with sales and product teams to optimize product utilization
- Consistent success reviews gauge satisfaction and track progress, providing expert insights for product management, marketing, and retention
- I oversee clients with an annual recurring revenue exceeding 4 crore, ensuring their sustained success and satisfaction
Founder
Cotton Pearls
02.2020 - 10.2021
- Company Overview: Led Cotton Pearls, an online platform promoting Indian Cotton Handloom nationwide
- Managed business operations, crafted marketing strategies, handled e-commerce platforms, created content, researched vendors, recruited, and conducted SWOT analyses for growth
- Led Cotton Pearls, an online platform promoting Indian Cotton Handloom nationwide
Deputy Manager - Marketing
HDFC Bank
10.2018 - 01.2020
- Executed integrated campaigns to engage customers of different segments through SMS, E-mails, and Digital platforms.
• Built customer journeys and implemented marketing automations to enhance customer experience.
• Conducted campaign evaluations and profitability analysis to optimize marketing strategies.
Analyst
Ameriprise Financial
10.2017 - 10.2018
- I designed training modules aligned with FINRA and SEC, document processes, and conduct electronic communication surveillance
- Collaborating with teams, I define business needs, contribute to development, and ensure compliance with regulations
Relationship Manager
Standard Chartered Bank
03.2016 - 11.2016
- As a Business Development Manager, I generated leads, onboarded SMEs, and enhanced profitability through B2B transactions and cross-selling to priority clients with a minimum 20 lakh investment
Education
BBA -
Maharshi Dayanand University
MBA - undefined
IBS Gurgaon, ICFAI University
Skills
Sales Cloud (SAAS, CRM)
Certification
Star Performer Q1, 04/18, Ameriprise Financial
Timeline
Customer Success Manager - Manager
Netcore Cloud
04.2024 - Current
Customer Success Manager - Assistant Manager
Netcore Cloud
02.2022 - 03.2024
Founder
Cotton Pearls
02.2020 - 10.2021
Deputy Manager - Marketing
HDFC Bank
10.2018 - 01.2020
Analyst
Ameriprise Financial
10.2017 - 10.2018
Relationship Manager
Standard Chartered Bank
03.2016 - 11.2016
MBA - undefined
IBS Gurgaon, ICFAI University
BBA -
Maharshi Dayanand University
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