KRATI JAIN

External (Client) Deliverables-

• Manage Global customers for Travelers using AWS Cloud Services.
• Provision AWS services leveraging IaC modules using Terraform.
• Manage IAM service for customers account including the IAM user and group provisioning.
• Analyze risk in running network and suggest architectural changes, as per the requirement.
• Troubleshoot the issues encountered during Prod testing.
• Deployment of new AWS Accounts
• Working on existing services- Lambda functions, S3 buckets, VPC, Route53, Cloudwatch.
• Drafted documents that outlined processes, procedures, and best practices.

Internal Deliverables-

• Within team, new resource onboarding and training
• Lead Standup calls with the team and Client.
• Track request bifurcation.
• Generate and publish report weekly for the entire team.

• Expertly assisted customers with troubleshooting issues on Ciena devices after acquiring substantial understanding of the technology
• Facilitated regular client meetings alongside the Customer Manager.
• Maintained the integrity of documentation by reviewing customer communications
• Demonstrated the ability to understand client psychology in avoiding escalations through proactive actions.