Krati Mittal

Project 2: SAP S/4HANA (Private Cloud) – Maintenance & Support

Key Responsibilities:

• Provided functional support for SAP S/4HANA Production Planning (PP) processes in Process Manufacturing environments.
• Enhanced applications and managed Change Requests (CRs) to align with evolving business requirements.
• Performed Functional Unit Testing (FUT) and User Acceptance Testing (UAT) for new developments and enhancements.
• Provided day-to-day production support by resolving incidents related to Process Orders, Bills of Material (BOM), Master Recipes, Resources, IDocs, and MES integration.
• Monitored and resolved workflow issues within the SAP P2M module.
• Scheduled and monitored background jobs, created execution variants, and ensured successful job completion.
• Coordinated development and testing of custom reports, ensuring alignment with business requirements.
• Developed functional specifications, process documentation, and knowledge articles to facilitate user understanding.
• Conducted end-user training sessions and provided post-deployment support.

Project 1: SAP ECC – L1 Support

Roles & Responsibilities:

• Monitored and managed SAP background batch jobs.
• Performed L2 ticket monitoring and coordinated issue resolution.
• Handled priority incident escalations to ensure timely resolution.
• Supported GRC compliance and audit-related activities.
• Monitored system health and ensured smooth production operations.