Krati Saxena
Rampur
Summary
Hospital administrator demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager, Billing
Ujala Cygnus Brightstar Hospital
Moradabad
03.2022 - Current
- Leading team of 12 members
- Handling Billing- IPD / OPD (CASH/PSU’S/INSURANCE TPA/CORPORATE/CGHS)
- Serving as a liaison among governing boards, medical staff, and department managers
- Organize, Control, and coordinate services as per Hospital board regulations
- Evaluate Personnel and prepare daily report
- Settlement of payments.
Assistant Manager, CRM
Asian Vivekanand Super Specialty Hospital
Moradabad
01.2022 - 03.2022
- Leading team of 04 members
- Digital Marketing- Reviews (feedback) for Facebook & Google
- CRM
- Online Video’s Feedback of patients/attendant’s
- Doctor’s Facebook live –session
- Meet with patients and families regarding treatments, procedures, medications, and continuing care and hospital facilities
- Suggest process improvements to enhance patient services
- Respond to patient concerns timely and ensure patient satisfaction
- Maintain professionalism and treat patients with respect.
Assistant Manager, Billing
Asian Vivekanand Super Specialty Hospital
Moradabad
09.2015 - 12.2021
- Leading team of 25 members
- Handling Billing- IPD / OPD (CASH/PSU’S/INSURANCE TPA/CORPORATE)
- Serving as a liaison among governing boards, medical staff, and department managers
- Organize, Control, and coordinate services as per Hospital board regulations
- Evaluate Personnel and prepare daily report
- Practice financial acumen in managing budget
- Basic Knowledge of Doctor’s accounting
- Updating tariff with decision of management.
Hospital Administrator
Rama Singhal Maternity Hospital
Rampur
07.2012 - 09.2015
- Leading team of 17 members
- Managing daily activities of Hospital
- Ensuring adequate patient care amongst other duties
- Serving as a liaison among governing boards, medical staff, and department managers
- Organize, Control, and coordinate services as per Hospital board regulations
- Oversee the development and implementation of programs and policies of patient services, quality assurance, public relations, and departmental activities
- Evaluate Personnel and prepare daily report
- Communicate medical results to patients under clinical supervision.
Patient Care Executive
Amrit Hospital
Rudrapur
01.2012 - 07.2012
- To visit patients to ensure they are comfortable and satisfied with the services provided
- Preparing daily reports on the rounds carried and submits it to the manager
- To know the number of patients, New admissions and Night problems(if any)
- To meet patients and ensure proper services from all departments
- To inform concern support staff to resolve patients problem
- To follow up pending investigations
- To receive and file investigation reports
- To ensure clearance from billing.
Education
Master in Hospital Administration -
Teerthanker Mahaveer University
01.2011
B.Sc. Biotechnology with CBZ -
Dolphin Institute of Biomedical and Natural Sciences
01.2008
Intermediate in Science -
St. Paul’s Sr. Sec. School
01.2005
High School in Science -
St. Paul’s Sr. Sec. School
01.2003
Skills
- Operations Management
- Workforce Management
- Strategic Planning
- Policy Implementation
- Contract Management
- Team Leadership
- Cross-Functional Teamwork
- Performance Evaluations
- Customer Relationship Management (CRM)
Certification
- Got Certificate of Appreciation for 100% Result for all Semesters.
- Active participation in sports at school and college level.
Rewards & Recognitions
- Received Degree and Medal from the Former President India “Dr. A.P.J. Abdul Kalam”.
- Second topper of the batch in university.
Disclaimer
I hereby declare that all the information given above is true to the best of my knowledge.
Timeline
Manager, Billing
Ujala Cygnus Brightstar Hospital
03.2022 - Current
Assistant Manager, CRM
Asian Vivekanand Super Specialty Hospital
01.2022 - 03.2022
Assistant Manager, Billing
Asian Vivekanand Super Specialty Hospital
09.2015 - 12.2021
Hospital Administrator
Rama Singhal Maternity Hospital
07.2012 - 09.2015
Patient Care Executive
Amrit Hospital
01.2012 - 07.2012
Master in Hospital Administration -
Teerthanker Mahaveer University
B.Sc. Biotechnology with CBZ -
Dolphin Institute of Biomedical and Natural Sciences
Intermediate in Science -
St. Paul’s Sr. Sec. School
High School in Science -
St. Paul’s Sr. Sec. School
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