Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Hi, I’m

Krati Srivastava

Gurgaon ,Haryana

Summary

Driven and resourceful professional with 10+ years of International experience. Organized, dependable and successful at managing multiple priorities with a positive attitude. Focused on maximizing customer satisfaction by providing trainees with knowledge, training , support and inculcating a mindset that aligns with the brand value and vision of an organization

Overview

12
years of professional experience
7
Certifications

Work History

M3M
Gurgaon

EA & CRM Service Trainer
05.2022 - 10.2022

Job overview

  • Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
  • Delivered in-depth training to CRM team in food preparation and customer-facing roles to promote strong team performance.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Evaluated personnel workloads to support capacity planning.
  • Created and deployed successful strategies to boost service performance, streamline food prep processes and reduce waste.
  • Analyzed team performance and identified opportunities for additional training.
  • Worked with qualified chef to diversify menu with new offerings.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Collaborated with management to ascertain concerns, needs and expectations from training and utilized feedback in training development.
  • Performed research on implementation and success of training methods and techniques to create well-rounded skills and service development program.
  • Monitored outcomes and general level of success of training and reported findings to management.
  • Applied interpersonal and motivational skills to facilitate program engagement and promote adherence to principles taught during training.
  • Designed manuals to hand out to groups during training.
  • Developed effective training plans based on service requirement ,department needs and objectives.
  • Introduced standardized training for cohesive learning environments.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Handled confidential and sensitive information with discretion and tact.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Facilitated training for all departments across M3M.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Created and managed office systems to efficiently deal with documentation.
  • Wrote reports and executive summaries .
  • Organized meeting and took detailed notes for later dissemination to key stakeholders.
  • Streamlined operations and prioritized tasks, allowing staff to increase productivity.
  • Updated and maintained confidential databases and records.


Qatar Airways
Doha

Cabin Services Director
09.2011 - 10.2019

Job overview

  • Delivered in-depth training to crew in food preparation and customer-facing roles to promote strong team performance.
  • Trained the crew on Galley management, food hygiene, food plating technique, waste management, sector specific service delivery and importance of service delivery.
  • Briefed and trained crew on galley loading for optimizing time, efficiency keeping in mind the overall safety.
  • Closely monitored the service delivery in first and business class.
  • Trained crew on heating of meals , stacking and service delivery in economy cabin to maintain on time service without compromising the service standards.
  • Trained crew on bar products , wine paring, cocktail and beverage knowledge , beverage delivery and concepts of alcohol.
  • Curated and suggested food menu for EY, JC and FC. Also identified special menu requirement for special flights and holidays.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
  • Developed job-specific competencies and performance standards.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Provided coaching and mentoring to employees.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Partnered with flight department to meet inflight and station operational obligations.
  • Fostered partnerships and supportive relationships with local airport operations to facilitate corporate initiatives.
  • Maintained and completed administrative records and documents to meet company requirements.
  • Championed safety, customer experience and associate programs to foster well-being and achieve corporate compliance.
  • Engaged flight attendants by creating and fostering personal relationships with crew members.
  • Held flight attendants accountable to service expectations to meet company and regulatory standards.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Gained strong leadership skills by managing projects from start to finish.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Analyzed quality and performance data to support operational decision-making.
  • Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
  • Generated standard and custom reports to provide insights into business performance.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Worked on tools like " IDEAS", "SAC", "EDIP" and "FUEL"
  • Delegated "SMART" goals to generate business revenue.
  • Coach and led team to inspire behavior that align with the brand value of the organization.
  • Built strong relationships with internal and external customers to ensure an excellent customer service experience.
  • Developed and implemented plans to improve recruitment process.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Gathered and organized materials to support operations.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Responded to queries from department of SOP /safety /Aviation and addressed the concerns.
  • Produced training materials and gathered resources to equip crew members with learning opportunities.
  • Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
  • Built and maintained professional relationships with vendors and suppliers.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Established and maintained quality control standards.

Spicejet
Delhi

Cabin Crew
07.2010 - 08.2011

Job overview

  • Followed SOP to promote safe environment for travelers and maintain service standards.
  • Conducted pre-flight safety, Inflight and post flight duties as per SOP.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.

Education

Monad University
India

Bachelor of Commerce from Accounting And Business Management
04.2011 - 2014.06

Saint Francis Convent College
India

Secondary Education from Science
03.2006 - 2007.04

Skills

    Business writing

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Certification

Inspiring Leadership through Emotional Intelligence

Accomplishments

  • Brand ambassador for Qatar Airways and conducted special recruitment drive for Indian Sub continent.
  • Awarded the best Cabin services Director award for overall customer satisfaction.

Timeline

EA & CRM Service Trainer

M3M
05.2022 - 10.2022

Designing the Organization

09-2021

Weight Management -Beyond balancing Calories

06-2021

Stanford Introduction to Food and Health

09-2020

The science of well being

08-2020

Nutrition and lifestyle

08-2020

Application of Every Day Leadership

05-2020

Inspiring Leadership through Emotional Intelligence

12-2019

Cabin Services Director

Qatar Airways
09.2011 - 10.2019

Monad University

Bachelor of Commerce from Accounting And Business Management
04.2011 - 2014.06

Cabin Crew

Spicejet
07.2010 - 08.2011

Saint Francis Convent College

Secondary Education from Science
03.2006 - 2007.04

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Krati Srivastava