Kratibha Gangwar
HR Manager
Bengaluru
Summary
Dedicated HR professional with over 11 years of progressive experience in managing comprehensive human resources functions across multiple geographies. Proven expertise in employee engagement, performance management, payroll, talent acquisition, onboarding, compliance, and process improvement. Skilled at implementing strategic HR initiatives that drive organizational growth, enhance employee engagement, and foster a positive, inclusive workplace culture. Strong leadership abilities with a focus on optimizing workflows, aligning HR strategies with business goals, and delivering measurable business impact. Demonstrated success in managing employee life cycle processes and executing HR project implementations, combined with excellent communication and interpersonal skills to effectively collaborate across all organizational levels.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
2
2
Certifications
Work History
HR Manager
Zapcom
06.2024 - Current
- Revamped onboarding and offboarding frameworks, implementing structured programs that enhanced new hire engagement and streamlined exits
- Led the successful launch of a performance management system: Successfully launched a new performance management tool, overseeing all aspects from negotiation and UAT testing to a successful go-live, resulting in improved performance tracking and feedback processes
- Developed and standardized HR policies across multiple geographies, ensuring compliance with local labour laws and industry best practices
- Optimized HR processes by driving automation, standardization, and simplification, reducing manual effort and enhancing efficiency
- Led campus hiring initiatives, partnering with universities to attract and recruit high-potential graduates
- Oversaw background verification (BGV) processes, reducing turnaround time and ensuring thorough compliance checks
- Conducted organizational restructuring (Re-Org) initiatives, optimizing department structures for efficiency and business alignment
- Spearheaded employee engagement programs, including rewards and recognition, wellness initiatives, and company-wide events to enhance workplace culture
- Managed the end-to-end onboarding process, designing pre-boarding initiatives, induction programs, and documentation to ensure a seamless new hire experience
- Handled global employee records management, ensuring real-time accuracy in HRMS (GreytHR) across all employee lifecycle stages
- Resolved employee queries within 24 hours, improving satisfaction and fostering positive employee experience
- Led payroll administration, coordinating with finance to ensure accurate and timely salary processing, bonuses, reimbursements, and full-and-final settlements
- Managed insurance policies, overseeing timely renewals, new hire enrolments, and benefit optimizations
- Managed the performance appraisal cycle, facilitating goal setting, feedback collection, and manager alignment for effective talent development
- Developed and presented HR analytics dashboards, providing leadership with key workforce insights for data-driven decision-making
- Partnered with functional heads to design and implement organizational structures aligned with business objectives
- Identified and implemented opportunities for process standardization, simplification, and automation across HR functions
- Championed initiatives to enhance employee engagement, retention, and performance management using HR best practices
- Evaluated current HR operations, proposed improvements, and successfully implemented enhanced processes
HR Manager (HRBP)
Bytelearn
09.2022 - 05.2024
- Owning and delivering the entire people charter road map covering key hire-to-retire people processes for the respective functions
- Partnering with business on workforce planning, succession planning, and skills assessment
- Provide coaching, training and mentorship to Managers, Leads, and Associates for the business
- Review and analyze business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience
- Work with line managers and employees to address all types of employee relations issues ensuring a balance in representing all stakeholders
- Implement/administer/interpret corporate policies/programs/procedures
- Plan, manage and provide continuous improvement to all aspects of the client organization and leadership review process and the strategic objectives therein
- This includes both annual and mid-year processes which focus on performance management and talent development
- Review and analyze business metrics including data on retention and employee experience in order to recommend systemic improvements
- Partner with managers to retain, develop and motivate people to achieve their fullest potential
- Working with business groups assess, create and implement innovative solutions for a variety of employee engagement initiatives within client group
- Provide ongoing support to the leadership team on human resources related matters, policies and procedures
- Provide compensation support including salary planning, approval of salary actions, promotions and job releveling
- Partner with functional heads to design the right organization structure for maximum efficiency
- Collaborate with the TA team to address challenges in the hiring process and identify opportunities to improve
- Play a role in executing the HR policies & PMS
- Work with line managers and employees to address employee relations issues
- Plan, manage and provide continuous improvement to all aspects of the client organization and leadership review process and the strategic objectives therein
- This includes both annual and mid-year processes which focus on performance management and talent development
- Partner with managers to retain, develop and motivate people to achieve their fullest potential
- The ability to understand business goals as well as design and implement new approaches, policies and procedures to effect continual improvements in business objectives
- Exposure to multi-state and international employment laws
Sr HR Associate
TESCO
11.2017 - 04.2022
- Pre-onboarding and Post Onboarding: Creating Employee Profile on People Tools in My People System and Oracle Fusion
- E-ticketing: Responding to queries from Employees/Managers through the Ticketing tool and Email Support
- Process day-to-day HR transactions like updating new joiners' data and terminations on People System
- Ensuring that all HR-critical administrative transactions are accurate and handled in a timely and compliant manner
- People Tools: Managing People related Tools such as PeopleSoft, Oracle Fusion HCM
- Re-Org Activities: Conducting Re-Org activity at an organization level department/Function
- OJP: Managing End-to-End movements of employees through OJP (Promotions, Lateral Moves & Monthly Promotions) and releasing their Promotion letters
- Year End Activities: Managing Year end activities related to Leaves, Hike Letter to Employees, Creating Performance Documents and Holiday calendar, Review letter Upload
- Reporting: Preparing various reports based on the Business needs and publishing dashboards periodically and to Maintain Data Privacy
- Work on Period- End Reports, maternity report, LOP report, Joiner Mover Leavers report, Calendar finalization, P&D manager Movement etc
- And ensure it is sent to all Business in after every Period- End
- Exit: Managing Exit Formalities by Providing NDC, regards to Leaves, Bonuses, Allowances, LOP, Rating Etc
- Updating all the details on Fusion- Joiner's data, Terminations, manager movements, OJP etc
- Vendor Management: Working with External Vendors regards to the complexities and to escalate and help resolve issues and to understanding vendor challenges
- Ensure any confidential data is handled in accordance with data privacy and organization guidelines
- Report any escalations or issues that have arouse from Work to the manager
HR Generalist
Concentrix Services India Private Limited
11.2015 - 10.2017
- Lateral/Leadership Onboarding: Responsible to send joiner notification and welcome mailer is sent to enablement function and to the candidates
- Ensuring onboarding formalities are completed in timely manner
- Background Verification: Coordinating with Recruiters/HR Teams, to ensure backgrounds checks are initiated with the centralized team
- Liaise with vendors for timely completion of reports and publish dashboards on performance
- HR Awareness Session: Conducting sessions on regular intervals on policy awareness, apprise on the changes and importance of adherence to values
- Documenting and coaching peer group on process changes and ongoing enhancements
- Point of contact for HR and Payroll teams for North America - USA & Canada
- Handling Employee life cycle management processes for 15K Employees spread over North American Geo with complex pay groups and benefit programs on Oracle - Fusion and PeopleSoft
- Audit and Maintain MIS and Productivity reports of the team
- Coordination with Payroll team in USA and Canada to ensure that employees payroll runs smoothly without any hassle
- Publishing dashboards to leadership - Daily, Weekly and other calendar driven reports
- Organizing team huddles ensuring dissemination of Organizational and process changes
- Partnering with internal stakeholders ensuring Employee queries are resolved in timely manner
- Ensure urgent requests from clients regarding corrections in Fusion, Hire, separations, and Responsible for running mass uploads, supporting C&B in annual and mid years' review/appraisals
HR Admin Assistant
Otomated Global Software System Pvt. Ltd
02.2014 - 06.2015
- Payroll, recruitment, event management, coordination, admin, excel, PowerPoint presentation, induction, exit formalities, conflict management
Education
MBA - Human Resource Management
PUNE UNIVERSITY
Skills
Employee Life Cycle
Employee Engagement
Payroll Management & Compliance
Grievance Handling
Process Improvement Initiatives
Background Verification (BGV) Management
Rewards & Recognition
Training need analysis
Policy Formulation
Performance Management System
Exit interviews
Insurance & Benefits Administration
Retention
Compensation Benchmarking
Stakeholder Management
Employee Query Resolution
People Soft
Certification
Continuous Improvement Foundation Level Certified
Training
HR HOUSE, Completed the corporate practical oriented training with hands on experience in HR Generalist areas covering: Core HR Areas, Recruitment & Manpower Planning, Policy Implementation, Advanced Excel Reports, PMS, ERM, Labour Laws, P.F., E.S.I & P.T, Payroll Processing, TDS, Tax Planning for Employees, CTC Designing.
Timeline
HR Manager
Zapcom
06.2024 - Current
HR Manager (HRBP)
Bytelearn
09.2022 - 05.2024
Sr HR Associate
TESCO
11.2017 - 04.2022
HR Generalist
Concentrix Services India Private Limited
11.2015 - 10.2017
HR Admin Assistant
Otomated Global Software System Pvt. Ltd
02.2014 - 06.2015
MBA - Human Resource Management
PUNE UNIVERSITY