Kratik Prasad
Mumbai
Summary
Outcome focused individual with over 7.2 years experience as an Information Systems professional.I Am able to actively identify innovative solutions and approaches to systems needs in a timely and intelligent manner. Experienced in the development and implementation of broking and management systems, I have extensive knowledge of broking management, reporting and financial requirements to project manage systems activity delivering a high level of system efficiency across regions.
Overview
8
8
years of professional experience
Work History
Senior Adviser
Willis Towers Watson
06.2022 - Current
- Over 2.5 years of experience in the broking system Management
- Solid experience in vendor management, off-shore team set-up, defining performance-based vendor engagement models
- Managing the Broking System for China, Hong Kong, Singapore, Indonesia, Japan, South Korea, Taiwan, South Africa, Sweden, Finland, UAE, Netherlands,
- Improve use of the broking system (eGlobal) in the region.
- Creating training programs for new inductees to the business, and to expand existing users knowledge.
- Maintain a professional relationship with Ebix Software developers.
- Managing the system Governance Process for Asia.
- Overall responsibilities for all system needs within Asia.
- Reporting to the COO of Asia & the International Applications Director while working closely with the IT Manager of Asia & Asia Pacific.
Application Support Support
Futurz staffing solutions ltd (TCS Project)
07.2019 - 02.2022
- Provide L1/L2 Support for trading desk and other downstream applications
- Managing user communication, incident management, analyzing issues and providing solutions in a timely and efficient manner
- Interaction with global stakeholders and managing user expectations while providing support within agreed SLA.
Technical Support Analyst
C-Edge Technologies
03.2017 - 06.2019
- Responsible for gathering troubleshooting issues and summarizing them into a weekly report for management
- Monitoring around 60 applications supported, major health checks monitored on ITRS Geneos.
Education
Electrical & Electronics -
RGPV University
Bhopal01.2014
Skills
- Linux
- MSSQL Server
- Oracle
- Sharepoint
- Microsoft Azure
- ServiceNow
- Windows Server
- UNIX
- SQL Developer
Motivationandsuitability
I have a proven history of learning new skills quickly and applying them to efficiently deliver projects on time, I am well regarded by both my peers and business sponsors. Anecdotal references describe me as hard-working, a reliable 'get things done' guy, and a good personality to have around in the office. In person, I come across as confident, well thought out, and have noticeably good communication skills, facets that have been key to my ability to understand business expectations and deliver exact requirements. In terms of my technical skills, I have a sound understanding of Global markets production environment with hands-on operating system like Unix and Windows, which also includes good experience in writing database queries on MS SQL Server/Oracle. I am particularly interested in opportunities that allow me to take ownership of projects that are of fundamental importance to business users. From a project management perspective, I have been working on an agile scrum methodology.
Honorsandawards
- Award for Performance (CLAP), 09/01/17
- Award for Performance (CLAP), 04/01/19
- Award for Performance (CLAP), 06/01/20
- Award for Performance (CLAP), 11/01/21
- Customer Delight Award, Q3 2017
- Customer Delight Award, Q2 2018
- Bright Spark Award, Q2 2021
References
Available on request
Hobbies and Interests
- Football
- Trekking
- Travelling
Timeline
Senior Adviser
Willis Towers Watson
06.2022 - Current
Application Support Support
Futurz staffing solutions ltd (TCS Project)
07.2019 - 02.2022
Technical Support Analyst
C-Edge Technologies
03.2017 - 06.2019
Electrical & Electronics -
RGPV University
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