Kratika Sharma
Associate Property Operations
Bengaluru
Summary
A highly skilled and results-driven professional, Kratika brings extensive experience in managing retail partner support within the Asset & Estate team. With expertise in end to end maintenance operations, generating sales reports, running SQL queries, and automating processes using Excel macros, she also excels in data visualization with Microsoft Power BI and Tableau. Known for strong communication skills and a keen focus on operational efficiency, she consistently ensures seamless transitions through comprehensive handover documentation while driving continuous improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate-Property Operations
Tesco
03.2021 - Current
- Managed end-to-end maintenance issues for all retail and vending partners within the Asset & Estate (Retail Partnership) team.
- Regularly updated stakeholders and retail partners via Outlook and conducted frequent calls with UK-based stakeholders.
- Generated various sales reports for retail partners by working with multiple Excel files.
- Utilized SQL to run queries for retail partner sales reports.
- Developed code using key commands in Excel and Excel macros to automate processes.
- Created and maintained dashboards using Microsoft Power BI and Tableau for data visualization and reporting.
- Prepared comprehensive handover documents to ensure smooth transitions for support teams.
Techinal Support
Tesco
03.2019 - 02.2021
- Communicating with Tesco UK store managers and store assistants through calls and emails to resolve the UK Tesco store maintenance-related issues.
- Actively listened to Tesco UK colleagues handled concerns quickly and escalated major issues to the supervisor.
- Created plans and communicated deadlines to complete projects on time.
- Collaborated with team members to achieve target results.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
Process Expert
Encore Capital Group
04.2016 - 11.2018
- Analyzed, researched, and resolved payment claims within required timeframes.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
- Prepared a variety of different written communications, reports, and documents.
- Participated in team-building activities to enhance working relationships.
Education
Bachelor of Commerce - B.Com
Dr. Bhim Rao Ambedkar University
Skills
Stakeholder Management
Project Management
Team management
Client/Customer relation
Additional Information
- MS Power Business Intelligence
- MS Office
- Tableau
- Zendesk
- SQL
Certification
Lean Certification certificate from BQF (Lean Six Sigma Academy) as Lean Associate.
Hobbies
- Interests like Listening to Music, Watching Films and Web Series,Cooking and Gardening
- Professional development & Skill Development (Online Courses)
- Sports, Cycling, Yoga, and Health-Related Activities.
Timeline
Associate-Property Operations
Tesco
03.2021 - Current
Techinal Support
Tesco
03.2019 - 02.2021
Process Expert
Encore Capital Group
04.2016 - 11.2018
Bachelor of Commerce - B.Com
Dr. Bhim Rao Ambedkar University
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