Kratika Dubey
RZ/D3 221 MAHAVIR ENCLAVE GALI NO.9 NEW DELHI
Summary
O2C & B2B Operations Analyst with 3+ years of experience in OTC collections and client-facing order to cash processing, ensuring accuracy and efficiency in transaction handling and supporting the US Healthcare Revenue Cycle operations at IBM. Specialized in Ship Clearance, Order Clearance, Claims handling,Dispute resolution, Fraud case review support, and Collections lifecycle management. Currently serving as a Acting Team Lead, supporting workflow governance, stakeholder coordination, and team delivery performance. Skilled in Oracle Health, Rx Home, Terzetto, Advanced Excel, Power BI, and AI productivity tools, with strong exposure to client-facing communication and KPI-driven operations.
Overview
2027
2027
years of professional experience
2
2
Certifications
Work History
Senior Practitioner (December 2022)
IBM
2022 - Current
Senior Practitioner – Order to Cash (O2C) IBM | Delhi, India | – Present
- Executed collections activities, performing aging analysis, tracking overdue invoices, and following up on customer payments to enhance cash flow.
- Managed ship clearance and order clearance workflows to ensure timely release of blocked orders through credit exposure validation, meeting SLA timelines.
- Resolved credit holds, billing discrepancies, and pricing issues by coordinating with finance, sales, and customer operations teams to maintain operational efficiency.
- Ensured compliance with US healthcare operational standards, audit controls, and SLA commitments.
- Supported process improvement initiatives to enhance order clearance turnaround time and collections monitoring efficiency
B2B COLLECTION
IBM
- tenure in order to cash (O2C) in Voice Profile work responsibilities
- -B2B Collection, Billing and Invoicing, Claim Processing, Payment Processing,Account Receivable Management, Reporting and Analysis.
- Managed end-to-end invoice follow-ups, ensuring timely payments and reducing outstanding receivables.
- Handled invoice disputes, including incorrect billing, pricing errors, and duplicate/overpayments.
- Investigated and resolved billing issues and shipping.
- Excellent analytical skills, attention to detail, and ability to review and interpret insurance claims and explanations of benefits (EOBs)..
Education
Master of Economics - Finance
[Bundelkhand University]
Jhansi03-2026
Bachelor of Education -
[Bundelkhand University]
Jhansi01-2023
Bachelor of Commerce -
[Bundelkhand University ]
Jhansi01-2021
Intermediate Certificate -
[Margaret Leask Memorial English School & College]
Jhansi01-2018
High School Diploma -
[Margaret Leask Memorial English School & College]
Jhansi01-2016
Skills
- Clinical decision-making
- Credit analysis
- Order management
- Data visualization
- Performance reporting
- Compliance assurance
- Project management
- Team collaboration
Affiliations
Participated in the central Town Hall in various activities, like dancing, and received blue points appreciation.
Accomplishments
I received the Emergence and Excellence Award twice.
Certification
I received the R&R award for the best performer and for best quality.
declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Senior Practitioner (December 2022)
IBM
2022 - Current
B2B COLLECTION
IBM
Master of Economics - Finance
[Bundelkhand University]
Bachelor of Education -
[Bundelkhand University]
Bachelor of Commerce -
[Bundelkhand University ]
Intermediate Certificate -
[Margaret Leask Memorial English School & College]
High School Diploma -
[Margaret Leask Memorial English School & College]