KRGV Chandra Mouli
Vizianagaram
Summary
Results-driven Senior Branch Manager with expertise in regulatory compliance and branch operations. Proven ability to enhance team performance and optimize customer service. Committed to driving operational excellence and achieving branch sales objectives.
Overview
3
3
Languages
20
20
years of professional experience
Work History
Senior Branch Manager
Union Bank of India
Vizianagaram
01.2026 - Current
- Managed daily branch operations and ensured compliance with banking regulations.
- Supervised and trained branch staff to improve customer service skills.
- Developed and implemented strategies to enhance branch performance and efficiency.
- Analyzed customer feedback to identify areas for improvement in services.
- Collaborated with senior management to align branch goals with corporate objectives.
- Conducted regular team meetings to discuss progress and address challenges effectively.
- Generated leads and improved sales conversions.
- Monitored sales goals and objectives for the branch, ensuring that they were met or exceeded.
- Oversaw the daily activities of branch personnel, ensuring that all tasks were completed on time and accurately.
- Coordinated marketing campaigns designed to attract new customers as well as retain existing ones.
- Ensured compliance with banking regulations, policies, procedures, and standards of conduct.
Business Relationship Manager
Union Bank of India
Vizianagaram
04.2025 - 01.2026
- Coordinated meetings with clients to discuss account status and financial products.
- Resolved client inquiries promptly to maintain positive business relationships.
- Listened to customer needs to identify and recommend best products and services.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Credit Officer
Union Bank of India
Srikakulam
07.2021 - 04.2025
- Evaluated credit applications for loan approvals and risk assessments.
- Analyzed financial statements to determine borrower creditworthiness.
- Collaborated with clients to gather required documentation for loan processing.
- Reviewed and recommended terms for loan agreements based on policies.
- Monitored loan performance and identified potential issues early.
- Provided training and support to junior staff on credit evaluation processes.
- Recommended approval or disapproval of different loan types based on established criteria.
- Analyzed customer accounts, payment trends, and credit ratings to assess risk of default.
Branch Manager
Andhra Bank
Mandavakurity
07.2019 - 07.2021
- Supervised branch operations and ensured compliance with banking regulations.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
Credit Officer
Andhra Bank
Srikakulam
07.2017 - 07.2019
- Evaluated credit applications for loan approvals and risk assessments.
- Analyzed financial statements to determine borrower creditworthiness.
- Reviewed and recommended terms for loan agreements based on policies.
- Provided training and support to junior staff on credit evaluation processes.
- Recommended approval or disapproval of different loan types based on established criteria.
- Reviewed credit applications and financial statements to determine customer creditworthiness.
- Analyzed customer accounts, payment trends, and credit ratings to assess risk of default.
- Prepared detailed reports summarizing customer profiles, risk assessments, and recommendations for approval and denial of new lines of credit.
Assistant Manager
Andhra Bank
Hyderabad
09.2013 - 07.2017
- Maintained up-to-date knowledge of company products and services.
- Assisted in managing daily banking operations and customer service initiatives.
- Managed customer service inquiries and complaints in a timely manner.
Customer Service Associate
State Bank of India
Hyderabad
12.2012 - 09.2013
- Assisted customers with account inquiries and banking services.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using banking software systems.
- Educated customers on bank products and services to enhance satisfaction.
Customer Service Executive
HSBC
Hyderabad
05.2008 - 12.2012
- Spread financial statements in Moody's for corporate customers at Bank branch in UK
- Facilitated daily operations communication with UK team to ensure smooth workflow
- Trained new staff in financial statement spreading, ratios and reports preparation
- Coordinated team activities to align efforts and enhance collaboration
Medical Transcriptionist
Vasant Scribes Limited
Hyderabad
07.2006 - 05.2008
- Transcribed medical reports with high accuracy and attention to detail.
- Reviewed audio recordings from healthcare professionals for clarity and completeness.
- Ensured timely delivery of transcripts to support patient care processes.
- Maintained confidentiality of patient information in compliance with regulations.
Education
PG Diploma in Finance Management -
IGNOU
Hyderabad05-2008
B.Com (Honors) -
Berhampur University
Odisha04-2004
Skills
- Branch management
- Regulatory compliance
- Sales performance enhancement
- Customer service management
- Client engagement
- Financial analysis
- Staff training and development
- Documentation
- Decision-making
- Community relations
Languages
Telugu
Proficient (C2)
C2
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Senior Branch Manager
Union Bank of India
01.2026 - Current
Business Relationship Manager
Union Bank of India
04.2025 - 01.2026
Credit Officer
Union Bank of India
07.2021 - 04.2025
Branch Manager
Andhra Bank
07.2019 - 07.2021
Credit Officer
Andhra Bank
07.2017 - 07.2019
Assistant Manager
Andhra Bank
09.2013 - 07.2017
Customer Service Associate
State Bank of India
12.2012 - 09.2013
Customer Service Executive
HSBC
05.2008 - 12.2012
Medical Transcriptionist
Vasant Scribes Limited
07.2006 - 05.2008
PG Diploma in Finance Management -
IGNOU
B.Com (Honors) -
Berhampur University