KRIPA MURALI
Cochin
Summary
Dynamic professional with a proven track record at Alphons Joseph, adept in document management and fostering strong client relationships. Leveraged expertise in office administration and interpersonal communication to enhance executive productivity by 30%. Skilled in navigating high-stakes environments, delivering exceptional administrative support and content development. Highly organized Personal Assistant with proven experience supporting Chief Executive Officers in fast-paced corporate environments. Proficient at managing complex schedules, coordinating travel, and handling confidential correspondence. Strong ability to anticipate needs, resolve conflicts, and maintain high levels of professionalism and confidentiality. Previously contributed to strategic planning and business development by producing accurate reports and presentations for executive decision-making.
Overview
4
4
years of professional experience
Work History
Personal Assistant to the Chief Executive Officer
Alphons Joseph
Kochin
04.2024 - Current
- Organized and maintained CEO's calendar and schedule, including travel arrangements.
- Processed incoming and outgoing mail for the CEO.
- Answered phone calls on behalf of the CEO and took messages as necessary.
- Developed detailed itineraries for business trips and meetings.
- Prepared presentations, reports, memos, letters and other documents as requested by the CEO.
- Provided administrative support to the executive team members when needed.
- Attended meetings with the CEO and took notes during those meetings.
- Assisted in organizing special events such as conferences, seminars, receptions.
- Monitored emails sent to the CEO's inbox and responded to inquiries appropriately.
- Greeted visitors at reception area or office door upon arrival of guests.
- Coordinated catering services for boardroom lunches or dinners.
- Ordered supplies for the office when required.
- Maintained up-to-date records of contacts in the company database.
- Researched potential customers or partners using online resources.
- Managed filing systems both electronic and paper based.
- Updated financial spreadsheets with data from various sources.
- Planned corporate functions such as retreats, social gatherings.
- Sorted through important documents received by mail or faxes.
- Created agendas for weekly staff meetings held by the CEO.
- Assisted in preparing budgets for upcoming projects or initiatives.
- Handled incoming and outgoing mail, email, and faxes.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Coordinated meeting and work schedules for staff teams and executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Leveraged word processing software to create proposals, letters and memos.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Coordinated multiple schedules using online calendaring system.
- Took detailed notes in meetings and disseminated information afterward.
- Delivered optimal administrative, customer service and case management support.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Researched and prepared information for presentations to high-level executives.
Office Assistant and Accounts Receivables
Redwood Engineering Trading and Cont. WLL
06.2021 - 09.2021
- Monitoring daily communications and answering any queries
- Preparing statutory accounts
- Ensuring payments, amounts and records are correct
- Working with sales and purchase ledgers and journals (Sage Peachtree)
- Recording and filing cash transactions
- Controlling credit and chasing debt
- Invoice processing and filing
- Processing expense requests for the accountant to approve
- Bank reconciliation
- Liaising with third party providers, clients and suppliers
- Updating and maintaining procedural documentation
Sales Account Manager Agent
Vodafone-Channel Partner Data Select LLC
03.2021 - 05.2021
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company's reputation
- Go the 'extra mile' to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
Customer Care & Tele Sales Account Manager
Vodafone-Channel Partner RITS Qatar
12.2020 - 01.2021
- Maintained expansive knowledge of the company, its products and services
- Conducted customer research to understand levels of satisfaction
- Built effective relationships with potential clients through marketing campaigns and events
- Supported sales team in generating new business calendar management, travel, and itinerary preparation
Data Processor
Oriental Consultants Global Co. Ltd.
02.2020
- Compiled city mapping data of Al Khor city into MS Excel worksheets using Google supported mapping software programs - Google Map and Google Earth
- Through this internship I have gained clear understanding of city mapping terminology
Education
Bachelor of Technology - Biotechnology
SRM University
Chennai, IndiaHigher secondary Education - English, Physics, Chemistry, Biology, Biotechnology
X GRADE - English, Hindi, Mathematics, Science, Social Science
Skills
- Customer service
- Social Media Management
- Team Building
- Linguistic
- Document management
- Office administration
- Email management
- Scheduling
- Meeting planning
- Schedule management
- Spreadsheet tracking
- Task delegation
- Interpersonal communication
- Risk management
- Administrative support
- Social media
- Extensive vocabulary
- Editing and review
- Excellent interpersonal communications
- Copywriting, editing, and review
- Copywriting
- Content development
Residencetelephone
+974 44568475
Extracurricular Activities
An executive member of the school alumni committee (BAAQ-Birla Alumni Association of Qatar), and have successfully organized the annual alumni meets for few years. Previously, at Birla Public School, an Indian high school in Doha, was Vice Captain of a house of the school for the academic year, 2009-10. Participated and won many competitions at inter and intra school both in team games of Basketball, Throwball, Handball and Volleyball and individual games of Badminton and Athletics. On the artistic side, enjoy pot and empty bottle painting, greeting card making. Proficient as a vocal artist in Light Music and Western music. Recognized for distinctive performance in International Benchmark Test (IBT) as well as International Olympiad of English Language (iOEL).
Qatariid
29535601726
Personal Information
- Passport Number: Z2355714
- Nationality: Indian
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Telugu
Beginner
A1
Korean
Beginner
A1
Hindi
Proficient (C2)
C2
Timeline
Personal Assistant to the Chief Executive Officer
Alphons Joseph
04.2024 - Current
Office Assistant and Accounts Receivables
Redwood Engineering Trading and Cont. WLL
06.2021 - 09.2021
Sales Account Manager Agent
Vodafone-Channel Partner Data Select LLC
03.2021 - 05.2021
Customer Care & Tele Sales Account Manager
Vodafone-Channel Partner RITS Qatar
12.2020 - 01.2021
Data Processor
Oriental Consultants Global Co. Ltd.
02.2020
Bachelor of Technology - Biotechnology
SRM University
Higher secondary Education - English, Physics, Chemistry, Biology, Biotechnology
X GRADE - English, Hindi, Mathematics, Science, Social Science
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