Currently Working with Tata Power Central Odisha Distribution Limited as a Customer Relation Executive (CRE). Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Around 5 years' experience in Finance Field & more than 3 years in Utility Sector. Well-versed with computerized accounting.
Hi, I’m
Kripa Shankar Prasad
Rourkela
Summary
Overview
7
years of professional experience
Work History
TATA POWER CENTRAL ODISHA DISTRIBUTON LIMITED
Customer Relation Executive (CRE)
11.2023
Job overview
- Managing customer footfall at Customer Care Centres & sections with respect to customer interaction, processing of requests and resolution of Queries and complaints
- Weekly, Monthly Dashboard need to be circulated for effective monitoring
- Regular follow up for improving the PA compliance for complaints/requests registered in system
- Organize Customer Outreach/RWAs/Grievance Redressal Camp at Division/Sub-Division and Section Level for informing customer about various initiative and resolving customer queries/complaints
- Monitoring and Processing New Connection Process for timely release of connection
- Handling Twitter Grievances, Mo Sarkar, and Emails shared by Customer Service Back Office Team and further compliance
- 100% Twitter response to be submitted within 24 Hrs
- 100% response of escalated grievance (From grievance and customer care id) with in 48 Hrs.
TATA POWER CENTRAL ODISHA DISTRIBUTON LIMITED
Commercial Officer
01.2021 - 10.2023
Job overview
- Verifying and Processing of Supplier Invoices
- Tracked vendor payments to make sure invoices are received and paid in timely
- Ensure proper payment posting, reconciliation of collection amount, timely cancellation of wrong money receipts
- Ensure 100 % Compliance to Mis Posting & Non Posting of cases in SAP - ISU and also Timely entry in ATCM
- Timely adherence to All Bill Revision Cases and Uploading the documents in the SAP -ISU System
- Responsible for Vendor, Customer Debit & Credit Note Processing
- Maintaining of Master Data of Bill revision & vendor data
- Creation of monthly AT&C Loss data after knocking off final payment received
- Preparation of MOM & Implementation for Solution
- Managing of Vendor Outstanding Balance through Various Levels & follow-up customer outstanding daily frequently
- To coordinate with IT and other groups for ensuring proper posting, timely credit of unposted collection/ transactions in System and Preparation of PMT files received from various sources
- To ensure timely punching of DC sheets and timely payment updating of the consumers in the system
- Responsible for monitoring Business associates day to day billing & collection
- Preparation data of high billed arrear consumer & action plan
- Responsible for decreasing AT&C loss.
Bajaj Finance Ltd
Assistant Manager
05.2019 - 01.2021
Job overview
- To achieve collection targets of the Respective Branch assigned, ensuring meeting PI Targets
- Meeting the Target on Cost of Collections
- Ensuring meeting PI Targets within cost limit specified on monthly basis
- Ensuring legal guidelines are compiled for entire collection structure in letter and sprits
- Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force
- Ensure adherence to the Code of Conduct
- Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
IKYA Human Capital SolutionsRourkela, odisha
Sales Officer
06.2016 - 05.2019
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
Rourkela Institute of Management Studies Rourkela
MBA from Finance And Marketing
08.2024
University Overview
Sambalpur UniversityRourkela
Bachelor of Commerce from Accountancy
06.2017
University Overview
Municipal CollegeRourkela
Intermediate of Commerce from Commerce
06.2014
University Overview
Sarawati Vidya MandirRourkela
10th
05.2012
University Overview
Skills
- Working Knowledge in SAP-ISU, Indus, Oracle
- Leadership, Team-Management, Financial Analysis
- Decision Making Skill
- Issue Resolution
- Customer Service
- Customer Satisfaction
- High-Energy Attitude
- Problem-Solving Abilities
- Report Preparation
- Complaint Resolution
- Data Collection
- Report Generation
- Clerical Support
- Microsoft Office Suite
Accomplishments
Accomplishments
- Got R&R for the best Grahak Parisheba award in Quarter - I and Quarter III for the FY 22-23.
- PERFORMANCE AND DEVELOPMENT MANAGEMENT FY'20 - "A" Rating.
- COVID WARRIOR AWARD {Delivering the business number overcoming all the Covid-19 related challenges in the month of December-2020}
- RURAL RANGERS AWARD in the month of March-2020
- RCU (RISK CONTROL UNIT)-Best RSA fond award two times (2018 - Bajaj Finance ltd)
- Best target achiever with Files and Cpp award two times (2018 - Bajaj Finance ltd)
Other Skills Certificates
Other Skills Certificates
- Accounting Foundation by LinkedIn Learning
- Commercial Banking virtual Experience by J.P. Morgan
- Working Capital Management
- Inventory Management
- Microsoft XP applications(Word, Excel, Office, PowerPoint)-Intermediate
- Microsoft office Document Imaging and Scanning-Intermediate
- Studied at Institute of Chartered Accountants of India & Cleared my CA-Common Proficiency Test on 2014 In First Attempt.
Personal Information
Personal Information
- Passport Number: P1782039
- Passport Date Of Issue: 15/02/17
- Passport Place Of Issue: Bhubaneswar, Odisha, India
- Passport Expiry Date: 14/02/27
- Date of Birth: 17/05/1995
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
Languages
English, Hindi & Odiya
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Relation Executive (CRE)
TATA POWER CENTRAL ODISHA DISTRIBUTON LIMITED
11.2023
Commercial Officer
TATA POWER CENTRAL ODISHA DISTRIBUTON LIMITED
01.2021 - 10.2023
Assistant Manager
Bajaj Finance Ltd
05.2019 - 01.2021
Sales Officer
IKYA Human Capital Solutions
06.2016 - 05.2019
Rourkela Institute of Management Studies
MBA from Finance And Marketing
Sambalpur University
Bachelor of Commerce from Accountancy
Municipal College
Intermediate of Commerce from Commerce
Sarawati Vidya Mandir
10th
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