Krishna Bipu

• Managing a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
• Spearheading cross-functional initiatives that resolves complex issues and ensures timely resolution for clients.
• Fostering a client-centric culture within the organization, instilling a shared commitment towards delivering top-notch service.
• Delivering exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.

• Handling a team of CS enthusiasts at S2C.
• Define segmentation at the client portfolio level and identify the scope for improvement.
• Handling day to day operations and management of the client facing teams.
• Create customer-centric strategies and initiatives to deliver on organizations vision and mission.

• Client Relationship Management for Enterprise Customers
• Business Growth, Operations & Delivery Governance
• Process and Product Improvements
• Client Portfolio Management

Customer Success Lead:

• Manage the Customer Success Team. Manage team KPI and KRA.
• Provide growth forecasts and new growth opportunities to the board members. Overlook customer health across the team.
• Liaise between Sales, Product and C- Level management to share aggregated customer intel and feedback.
• Deliver feedback, coaching, and training on a regular basis to team members. Overlook hiring for Sales, Customer success and tech support teams

Customer Success Manager:

• Manage enterprise accounts, including add-on sales, support, billing, and training on software updates. Lead account growth demonstrations. Handled more than 120 Enterprise accounts at once.
• To be in charge of commercial agreements and to manage a portfolio of existing selective accounts in the US and Canadian region in order to ensure their development through use of QP's advanced analytical tools.
• To collaborate with these accounts and QP teams to build joint yearly business plan and sales strategy in order to achieve all QP commercial objectives within the portfolio.
• To conduct regular business review with these accounts but also internally with the Customer Success Director and the Sales team of QP.
• To undertake a consistent follow-up to action and to dedicate time to these accounts in order to build and strengthen a long term business relationship with them.

• Dealt with the Retention and Growth of the client accounts through a CRM process.
• Analyzed customer records using company systems to identify sales opportunities and make appropriate recommendations.
• Maintained good knowledge and understanding of all relevant policies and procedures relevant to the role, being compliant with these policies and procedures at all times.

• Implemented processes and procedures to improve operational efficiency.
• Oversaw cross-functional work areas, targeted to resolve issues raised by customers.
• Handled customer success operations, which deals directly with customers and is the first point of contact.
• Tracked and reported key performance measurements for the unit.